- Details
- Rooms
- Restaurants & bars
- Activities
- Reviews
An all-inclusive holiday at Grand Massif Samoëns Morillon Club Med means a stay in a beautifully contemporary Resort located in an exceptional, breathtakingly beautiful setting. With Club Med, discover the wonderfully healthy mountain environment, perfect for recharging your batteries, enjoying sports activities for all ages, and discovering the beauty of the region.
Why visit Grand Massif Samoëns Morillon ?
- On the Plateau des Saix, a 75-minute drive from Geneva and Annecy
- An exceptional panoramic view over the mountains from the hotel
- An amazing 360° view over the surrounding mountains.
- From 4 months to 17 years, your children and teenagers will discover the best of the mountain in summer
The perfect room for your stay
Innovatively designed to blend into the heart of the ancient alpine scenery, our Resort offers incredible views. The planted roof is green in summer and white with snow in the winter. Inside, every detail is designed to enhance your experience. Bright, practical rooms are decorated with floral designs to echo the natural surroundings.
Superior
Capacity: 1 to 4 persons.
Dimension: 24 m² to 36 m²
- Laundry service (extra charge)
- Luggage service
- Iron & ironing-board
- Kettle - Coffee/tea making facilites
- Telephone
- Television(s)
- Internet
- Baby bed (on demand)
- Baby welcome pack
- Heating
- Safe deposit box
- Socket type E : 220 - 240 V
Deluxe
- Lounge area
Capacity: 1 to 3 persons.
Dimension: 28 m² to 28 m²
- Laundry service (extra charge)
- Luggage service
- Pool towel
- Iron & ironing-board
- Kettle - Coffee/tea making facilites
- Mini fridge (non provisioned)
- Telephone
- Sofa
- Television(s)
- Internet
- Baby bed (on demand)
- Baby welcome pack
- Heating
- Safe deposit box
- Socket type E : 220 - 240 V
Suite
- Separate Living Room
Capacity: 1 to 4 persons.
Dimension: 41 m² to 59 m²
- Lunch offered if early arrival (prior to 3.00pm)
- Your luggage delivered to and picked up from your Suite
- Room Service included for continental breakfast
- Turndown Service
- Laundry service (extra charge)
- Cleaning on demand
- Pool towel
- Premium Wi-Fi
- Upgrade transfer for G.M® with transfer package
- Minibar (non-alcoholic drinks) - refilled daily
- Espresso machine
- Iron & ironing-board
- Kettle - Coffee/tea making facilites
- Telephone
- Sofa
- Television(s)
- Baby bed (on demand)
- Baby welcome pack
- Heating
- Safe deposit box
- Socket type E : 220 - 240 V
Each country has its own gastronomy, with sweet, savoury or spicey specialities. Discover a host of new flavours during your stay, and let your imagination lead the way, from breakfast through to dinner. Make the most of our Open Bar and Snacks formula.
Indoor Swimming pool
The pool is located in the centre of the Resort.
Children are under the supervision of their parents or an accompanying adult.
Club Med Spa by Sothys
10 Individuals multipurposes rooms
(of which 6 have daylight)
01 Duo multipurpose room
Relaxation area with tea room with mounain panoramic view
Access to the outdoor terrace in summer
Loan of bathrobe and sIippers
Cloakroom
The Carillon
At the heart of the Resorts’ festive scene, this lively bar is the place to gather for gourmet tea-time, cocktails and canapés. After a day in the great outdoors, wind down with music, dancing and evening entertainment or retreat to a nearby cozy lounge.
Cosy Mountain
This restaurant with terrace welcomes you at all meal times for a range of international and local specialities.
Focus on health and wellness, with plenty of fresh fruit and vegetables, light dishes and gluten free.
Four dining rooms, each with its own individual ambience: La Rivière, Les Randonneurs, Les Sommets and La Prairie.
Outdoor swimming pool
Open only in summer, this freshwater swimming pool is ideally located in the heart of the Resort, with a great view over the mountains.
Children are under the supervision of their parents or an accompanying adult.
Sauna
Mixed gender.
Access to the sauna close to the swimming pool is free.
Steam room
Mixed gender.
Access to the steam room in the Spa is charged extra but included free when purchasing a treatment.
Access to the steam room close to the swimming pool is free.
Skyline bar
For après-ski /post-hike relaxation or pre-dinner aperitifs, the Skyline Bar offers a refined retreat to enjoy signature cocktails and fine wines. Soak in the stunning 360-degree vistas from the expansive terrace, where you'll feel elevated above the clouds.
Skyline
For gourmet moments in an intimate atmosphere with a panoramic view over the mountains, this restaurant offers an exclusive "Gourmet Lounge" dining experience.
With its subtle blend of authenticity and contemporary spirit, the warm decor provides the ideal backdrop for great local produce.
And the restaurant's wine cellar (à la carte) has a host of surprises in store; the wine waiter will help you choose the perfect wine to accompany your meal.
This summer, Skyline transformes itself into a quiet area during the day and later a place to enjoy sunset aperitifr or fondue evenings.
Wine cellar
Step into our Wine Cellar, where our sommelier will expertly guide you through the region's finest wines and curated vintages from around the world. Enjoy tailored experiences such as local wine tastings paired with cheese and charcuterie sourced from the valley's artisanal producers.
Club Med Parking
Number of places: 165
Number of charging station for electric vehicles: 7
Cables not provided.
Number of places available for those with restricted mobility: 14
Number of charging stations for restricted mobility electric vehicle places: 1
Cable not provided.
Baby Club Med®
The welcome area is decorated with cuddly marmots and mountain goats, for a real mountain feel. Your children can enjoy the 2 activity rooms decorated with artwork from budding artists. There is also a quiet room.
Cardio Training Space
The cardio-training room is equipped by Matrix, one of the leading top-of-the-range brands of professional cardio-vascular and muscle-strengthening equipment.
The heavy-duty equipment with dynamic performance, elegant design and advanced features will transform your training experience.
Petit Club Med®
The welcome area sets the tone: bright colors and big smiles. There are 2 playrooms, each with its own nap room, designed with the comfort and needs of small children in mind.
Baby-corner
In the main restaurant, take advantage of the dedicated area to prepare your baby's meals. Blenders and microwaves are provided for your convenience. You’ll also find tasty pre-prepared savoury and sweet baby food pots.
Baby feeding and equipment room
You can pack a little lighter. All the equipment you need for your baby is here. There's a blender, steriliser, bottle warmer, microwave and fridge, as well as water and biscuits, available 24/7.
Mini Club Med®
Each room has its own look and feel. There's an applied arts space with mirrors to paint on, a video games room complete with consoles and a studio with a dance barre and a climbing wall. Children are grouped by age (4-5, 6-7 and 8-10) so that they can make friends and play together. They will try new things, enjoy enriching experiences and most of all, have lots of fun.
Enjoy a playing field as vast as nature itself
Collective sports events and tournaments are temporarily suspended. Welcome to the world's biggest sport academy: Club Med. On the water, on the ground or in the air: the all-terrain activities on offer are mapped out just for you. With coaching from your G.O®, experience new sensations. Or find joy in improving your technique in a friendly setting. Are you looking for relaxation ? Try our fun leisure activities and lively evening entertainment. If you have a thirst for adventure, choose our excursions.
Activities:
New activities
Included
In addition to the rich Club Med sports’ offer, we're kicking off with a programme that respects everyone's preferences and personalities: - Games to get to know each other better and encourage group bonding - Mobile lounge areas to hang out, play and connect in the Resort - An exciting escape game to foster team spirit - Exclusive evenings to make every night a celebration - Collective choreographies to dance, perform, and shine together - Sports to challenge themselves or just for fun - Tailor-made excursions* to explore and create unique memories together
High Intensity Training
Included
Keep up your exercise routine and improve your physical condition with muscle building and cardio classes. Focus on the core muscles with the exercises in the Core Training session. If you like to push your limits, especially in cardio, join the Circuit Training course.
Training Soft
Included
Gentle ways to take care of yourself. In the morning, activate your body with a muscle wake-up session. Work your deep muscles with Pilates. To finish the day, find some calm with a little stretching.
New activities
Included
Here's a small selection of what's in store for teenagers guaranteed to break the routine, in addition to the sports activities on offer: - Games to foster group bonding - Twisted sports to rediscover them in unexpected ways - Outdoor olympics to get a fill of thrills and team spirit - Arts-and-crafts workshops to unleash their inner artist and let creativity soar - Latest dance trends to take centre stage, show off their skills and create unforgettable memories
Fauna & Flora hikes
Included
Spot a marmot or an ibex, look for an edelweiss to examine or understand the topography of the area are all challenges to be met during a hike. Your guide, who knows the areas intimately, will help you discover the mountain as it should be.
Lakes & Waterfalls hikes
Included
Follow a river, reach a waterfall, stroll around a high-altitude lake... a few of the many objectives for invigorating hikes. Nature reveals itself in spectacular fashion with every step as you pass around a bend in the path or reach the top of a slope.
Local culture & hiking
Included
The heritage of the mountain villages is infinitely rich when it comes to culture, handicrafts and local flavours. From cheese making to wood carving, to the history and architecture of the area... your guide will share their knowledge and culture with you as you walk.
Well-being hikes
Included
Combine walking and yoga, learn the benefits of medicinal plants of the mountain and meditate in the heart of a larch forest on wellness hikes that are both invigorating and purifying. Walks are a great way to reconnect with the elements and with yourself.
Facial Treatment - 50 minutes
Optional ($)
A special offer enabling you to discover our spa experiences : 50 minutes of facial treatment from our selection of treatments proposed at the Spa.
Massage - 50 minutes
Optional ($)
A special offer enabling you to discover our spa experiences : 50 minutes of massage from our selection of treatments proposed at the Spa.
Fun activities
Included
Mini Club Med + adds new activities offering fun, cooperation and adventure. It's all go for: - Super pilot: a challenge where kids learn self-confidence, guided along a pathway with their eyes blindfolded - Let's roll! : where team spirit wins by moving balls and crossing the finishing line - Zen tales: time for a break! Children learn to relax, through a clever mix of stories and yoga poses. Ninja bootcamp, Nature detective, Hero's parade... and lots of other activities to be explored on site. These activities are designed for different age groups, fill the days and support children in discovering their strengths, with group games and fun for all.
An introduction to the Electrically-Assisted Bike (EAB)
Included
We offer you a free introduction to Electrically-Assisted Cycling during your stay. Try out this new activity with this introductory session offered in and around the Resort.
Club Med Amazing Family!
Included
The big idea behind Club Med Amazing Family! is to celebrate families! Bring parents, children and also grand parents, together, to share good times and have fun. Dance, go on treasure hunts,learn about nature conservation and play... everything you need is provided to ensure you have an unforgettable holiday together. Games, events and all sorts of activities... an entire program designed for both kids and grown-ups - all organised by our G.Os® reknowed for their infectious enthusiasm. - Time to Play: challenge yourselves, work as a team, reconnect with your inner child through games - Time to Quest: let’s find the treasure! - Time to Move: let’s be active! - Time to Celebrate: let’s party and celebrate! - Time to Care: let’s care for nature and each other! In the Summer, in Grand Massif Samoëns Morillon, head off on an exciting mountain-themed Time to Quest adventure. The trek is like a fun treasure hunt organised by our G.Os® and mountain guides.
Evening
Included
After having your children eat dinner, you can enjoy our Evening Service where a trusted G.O® will look after the kids while you enjoy a private dinner with your partner, friends and family.
Evening Service
Optional ($)
After having your children eat dinner, you can enjoy our Evening Service where a trusted G.O® will look after the kids while you enjoy a private dinner with your partner, friends and family.
Tailored Treatments - 2 hours
Optional ($)
Enjoy the total freedom of two hours' treatment over two days of your choice, from our selection of treatments proposed at the Spa.
Evening
Included
Looking forward to a quiet dinner with your partner or with friends ? You can entrust them to our experienced G.O. They will have a dinner and be able to take part in fun activities, while you enjoy your meal in peace.
Hiking with My Club Med Guide
Included
Want to enjoy the mountains more? The hiking program is enriched thanks to the My Club Med Guide app which offers walks to be done independently. - Download the My Club Med Guide app. Select your hike and download it to enjoy offline guiding in perfect autonomy. - For all ages and all physical conditions, the range of walks is wide and adapted to your needs: families with young children are welcome! - Walk while discovering the fauna and flora thanks to quizzes and admire the most beautiful panoramas of the area. - Consult the G.0® on the spot, they give you good advices to help you use this new app and choose the hike that suits you.
Family show time
Included
Sit back and enjoy the show: your children are about to take to the stage. Depending on the Resort, there might be dancing, singing, circus acts and more. Your little ones take centre stage, costumed and directed by their G.Os. When the crowd applauds, you can feel the pride in the room.
Nordic Walking
Included
Ready for a fast-paced ramble? Learn to power walk as you lengthen your stride and eat up the miles with poles in hand. The pace is steady and rhythmic, giving you time to contemplate the scenery calmly.
Pool free access
Included
The Resort pool are there for you to use all day long. Whether it's a place of calm solitude for a relaxing morning swim or ringing with laughter as you splash about with loved ones, there are so many ways to enjoy the pool.
Tailored Treatments - 4 hours
Optional ($)
Enjoy the total freedom of four hours' treatment over three days of your choice, from our selection of treatments proposed at the Spa.
Weights and cardio-training room
Included
A new generation fitness room for training and rehabilitation, featuring contemporary design and equipment. The room has a "Planet Fitness Club Cinema Virtual Zone" with screen and TRX workout programmes and equipment.
Treetop adventure (Accrobranche)
Optional ($)
Bursts of laughter, squeals of joy and shouts of encouragement...there's a lot going on up there in the trees. Trunks decked in gangways and ropes invite you to new thrills. Branches dance as you brush past them. The rope bridge sways, carrying you off on a wave of delight.
Petanque (boules)
Included
Observe, strategize and aim for fun. Grab your family or friends and treat yourselves to a round of this Provençal version of bowls. Whether you shoot with your feet together or planted firmly apart, work on your technique to chase away the opponent. You can practically hear the cicadas in your head.
Tailored Treatments - 6 hours
Optional ($)
Enjoy the total freedom of six hours' treatment over five days of your choice, from our selection of treatments proposed at the Spa.
Basketball
Included
Play like a pro! Use your holiday time to learn to dribble, perfect your three-point shot and, most importantly, have a good time. Improve your accuracy and connect with your team mates to win games.
Football
Included
Pass the ball, try some fancy footwork, dribble...football awakens your inner child and unleashes your talent. The ball brings people together and ignites passion. (Re)discover the great feeling of team sports and have fun with your friends or family.
After Skiing Treatments - 2 days
Optional ($)
In winter only. Ideal for short stays.
After Skiing Treatments - 3 days
Optional ($)
In winter only. An ideal programme, scheduled for an optimal "back into shape" regime.
Accompanied rides by electric bike
Optional ($)
Explore the lakes, forests and farms around the Resort on rides organised in the morning and afternoon.
Downhill Mountain Biking
Included
Descend the trails on a mountain bike, learning to control your speed, turns and drops. Downhill mountain biking is a thrilling sport to enjoy in the heart of nature. The ascent is aided by the use of ski lifts. Once at the bottom, you can admire the path you have just travelled and slopes descended.
Show time
Included
Enter stage left: it's time to create and rehearse their own show. Fun with friends is a great way to develop new talents.
Creative workshops
Included
Sensory activities for tiny tots, and colouring or hands-on activities for older children.
Early learning
Included
Children can learn using educational toys and sensory activities like painting and music games. Each child develops and grows at their own pace.
Walks
Included
A walk is a chance to get lots of fresh air, and to fall in love with the hidden wonders of nature. Your children will love playing explorers with their friends.
Accompanied rides mountain biking
Included
If you love nature, pedal your way to adventure. Hop in the saddle to explore the area on two wheels with your friends or family. Choose a fast or leisurely pace and enjoy a change of scenery on a guided ride over cross-country trails or downhill tracks.
Ambiance and entertainment
Included
Share great times, both during the day and on into the evening. Live music, DJ sets, local entertainment, dance, circus and magic happenings: surprising and varied artistic performances for everyone to enjoy. Immerse yourself in the Lifestyle ambiances and allow yourself to be carried away. Reconnect with family and friends and enjoy creative, interactive workshops and games together. There are plenty of surprises and entertainment for children and grown-ups to keep everyone buzzing throughout your holiday.
Family "Big Snack"
Included
Snacks, pancake parties or baking workshops : these tasty activities* are a great way to savour time as a family. Treat yourself with your nearest and dearest. What's on the menu? Great food, of course, plus extra helpings of laughter, happiness and fun.
Accompanied Family Hiking
Included
Head off to explore the mountain landscapes with the added advantage of an experienced guide. Parents and children will be able to enjoy nature together on an itinerary that's accessible to all. The trek is easy and suitable for everyone.
Family tournaments & games
Included
Puzzles, sports tournaments, treasure hunts, or skill and logic games*. Playing together brings you closer. Team up with your children and compete against other families. Enjoy time with your nearest and dearest.
Family Spa
Optional ($)
The Club Med Spa opens its doors to children and teenagers. A selection of treatments to be enjoyed alone, with family or friends, is offered to help them discover the world of well-being. You can also find specific products formulated by a brand dedicated to children's skincare (in a selection of Resorts only, information at the Spa reception).
BODY PUMP™
Included
Equip yourself with light weights and combine exercises and reps to the rhythm of the music. This training is complete and suitable for everyone.
LES MILLS™ Cinema
Included
Enjoy the best LES MILLS sessions in video on the big screen. RPM™, SRINT™, BODYPUMP™… a selection of activities is available depending on the Resort.
LES MILLS™ Yoga
Included
Loosen up with simple, gentle movements. This class inspired by Yoga with elements of Tai Chi and Pilates is for everyone. Breathing is at the heart of this practice with a Zen musical background.
Infirmary service
Included
Lifeguard
Included
Facilitate your arrival
Included
Register your children's details online: language spoken, parent's telephone number and so on. Then when they arrive, they can meet their G.Os and start having fun straight away! Everything is taken care of, so you can relax into your holidays.
Club Med Baby Welcome
Included
Thanks to the Club Med Baby Welcome Kit, carefree travel with your baby. Equipped with everything necessary for the wellbeing of your little one: reserved in advance without additional costs, childcare material for children aged from 0 to 23 months awaits you in your room on arrival. Also, on request, take advantage of the loan of a pushchair.
AQUADYNAMIC™
Included
Build endurance and tone assisted by the lift and resistance of the water. The dynamic exercises are guided by music in a fun atmosphere.
Swimming lesson
Optional ($)
During your stay, swim your first lengths and learn good swimming techniques. Or dive back in and improve your stroke. Breaststroke, crawl, backstroke...master these classics to feel like a fish in water.
Trail
Included
Running over mountain trails, a great way to discover the mountains, sporty and scenic at the same time. For practicing this sport, a minimum number of participants is required.
Fun outings
Included
4 to 10 year olds love to play explorers. Alongside other young adventurers, they follow their guide* on themed walks in the great outdoors. Step by step, at their own pace, they have fun discovering nature's secrets.
Global rating: 4.5 / 5
- Location: 4.5 / 5
- Sleep Quality: 4.5 / 5
- Rooms: 4.5 / 5
- Service: 4.5 / 5
- Value: 4.0 / 5
- Cleanliness: 4.5 / 5
Enjoyable holiday
Just spent a week here. Ultimately you can't beat the Club Med package - they are just so good at it. This is our 5th ski holiday with them. Very modern hotel, well - equipped, in an excellent location. It is large - 1000 guests or so, so it does get busy. Very clean, and spacious. Food was good - not the best we've had at Club Med but more than acceptable. The ESF as ever were superb. I'd come again.
Rating: 4 / 5
Written by: Niall H - - January 18, 2025couldn’t recommend more
Great location, amazing views and lovely experience, but the thing that makes this such a good place to stay are the staff. All of the people are incredibly helpful and generous with their time and help. Went with family, and the entertainment and resources for the children had such a high standard every night with something for everyone to enjoy. Would 100% recommend to anyone looking for a great holiday away
Rating: 5 / 5
Written by: Nicq W - - January 16, 2025Great stay
we were in Samoens for a short stay from December 26 to 29, everything was perfect, the bar team was superb, except that we were greeted by Jason, we do not understand how a person like him can be assistant to the village chief, not smiling, not welcoming and especially that we asked questions about the complex and he became extremely unpleasant. This person does not respect the values of Club Med. Fortunately the reception team was very available for questions that we cannot ask Jason.
Rating: 5 / 5
Written by: André D - Vienna, Austria - January 15, 2025Extremely disappointing
Where to begin? We previously stayed here in 2019 and had a wonderful holiday so had high hopes for our return visit. Sadly we could not have been more disappointed. The hotel has gone downhill in every respect and our experience this time was terrible. For context, we were a family of 4 with two teenagers (17 and 14). Restaurant/Food: The buffet restaurant was totally shambolic. Finding a table was almost impossible. Large numbers of tables had reserved signs for chalet guests (who often didn’t show) or tables were left dirty and uncleared. We frequently had to ask for cutlery, glasses and sort out our own drinks. Experiencing this chaos 3 times a day meant we dreaded meal-times. Often we were sat right next to staff also having their meal which felt really weird given we had not received any restaurant service whatsoever. The food was bland and repetitive and often inedible or cold (eg. burnt steak haches, lumpy mashed potatoes, watery bolognese, undercooked eggs, dried out pork, gristly steak). A promised birthday cake for my husband (that I’d emailed and arranged with the hotel) never materialised. For New Year's Eve, we were told if we pre-ordered wine/champagne (charged at full menu price) then we would have a reserved table. On arrival, none of the staff could find our table and they suggested other guests had removed the sign and had sat down (which I'm sure wasn't the case). It was clear from the large numbers of other irate guests waiting for tables that the reservation system had totally failed. It just felt like a greedy money making experience. Gourmet Restaurant: We were told on our first day it was fully booked for the entire week. How? Eventually we were offered a table for our penultimate night. Our experience was absolutely shocking. Way worse than the buffet restaurant, something we didn’t think was possible! The majority of the dishes on the small menu were unavailable. Two of us had to skip starters. We had to request basic cutlery. The fondue for 4 would barely have fed 2 people (see photos). Only my children were offered a dessert and then eventually were told their dessert was ‘unavailable’. The restaurant looked tacky with cheap tables, no tablecloths, paper napkins and battered clipboard menus. The very opposite of gourmet. Bar/Entertainment: This had been a highlight of our previous stay. But the shows were utterly bizarre and inappropriate. On NYE, we inexplicably had a ‘Viking’ show complete with a burning village backdrop. Another evening, we had giant lit up robots with wings (you had to be there) and on our final night, a show where the Club Med staff lip-synced (very badly) to songs. After the shows finished at 9.45/10pm, we had the same medley of Club Med songs EVERY single night followed by dance techno which was so deafening that the huge bar totally emptied and families just took themselves off to the lobby area with their drinks/card games. Most of the people left dancing in the bar (and having a great time) were young staff members. You had to wonder who the hotel was actually for? I last saw the 'nominal' hotel manager (who greeted us on arrival) up on the stage leading the dance techno rave for the staff. It felt extremely unprofessional and underlined how oblivious the hotel was to the guests' needs. Facilities: The pool was freezing and my hardy children didn’t want to go in it. The sauna/hamaan/outdoor jacuzzi were for over 18s. So essentially the whole pool area was off limits to children. Service: As mentioned above, the service was abysmal. The worst I have ever experienced at a high-end hotel. House-keeping was non-existent. We had to raid our children's room for tea/coffee as nothing was replenished. Check-out was predictably chaotic. Some guests were almost in tears trying to complete the process with their cab waiting. No announcements when airport pick up buses arrived. It was each man for themselves. In summary, there appeared to be absolutely no one in charge and the staff were all totally out of their depth and dispirited and clueless. The hotel (especially with all the new chalets) is way beyond capacity. A staff member said there were well over 1,000 people staying that week. The hotel infrastructure is already at breaking point (the huge lift queues to get anywhere in the hotel meant we often just climbed flights of stairs). We were bemused to see a big marketing push to invest in new chalet rentals on-site when the hotel cannot cope with its current numbers. I’ve seen similar reviews below and the same trite response from Club Med (they are sorry, the review doesn’t reflect their values, feedback will be passed on). There is absolutely no evidence of any changes being implemented. We cannot run the risk of another appalling experience and will not be returning to Club Med.
Rating: 1 / 5
- Rooms: 3 / 5
- Value: 1 / 5
- Sleep Quality: 1 / 5
- Location: 3 / 5
- Cleanliness: 4 / 5
- Service: 1 / 5
Terrible value for money
Our stay at Club Med Grand Massif Samoëns was frankly awful: shambolic service, overcrowded restaurants, food as cold as the swimming pool and a “gourmet” dining experience which made Fawlty Towers look like Gordon Ramsey. We were left with the feeling that Club Med had cut every cost and squeezed every last cent out of guests in order to maximise profits at the expense of standards and service. On our first full day we tried to book into the gourmet restaurant for later in the week, but were amazed to be told it was fully booked for the whole week! After much argument my wife managed to get a table for the Friday evening: as Will be explained, this turned out to be less of a lucky break than it might appear. The buffet restaurant was crowded, with long queues for food, and great difficultly in finding any free tables. The problem was exacerbated by (a) tables being reserved for chalet owners, who never turned up; (b) the staff being terribly slow to clear and re-lay tables and (c), remarkably, staff eating at the same time as, and alongside, guests. This persisted throughout the week. Staff who were not enjoying food alongside us were rushed off to their feet and ordering drinks at the table was impossible. Food was tough, undercooked, overcooked and often cold. On New Year’s Eve we were encouraged to reserve a table in the buffet restaurant by pre-ordering a bottle of champagne or wine off the wine list, for which we had to pay. We did so, but on arrival our table was occupied, and we had to wait while staff found us another table, cleared it and re-played it. We were then offered our €40 bottle of wine with no ice bucket or cooler. NYE entertainment in the bar went from annoying (areas “reserved” but unoccupied”) through bizarre (Viking-themed dance set with montage of burning villages) and enjoyable (fireworks), to infuriating (champagne fountain set up but not a single glass offered to guests to toast 2025). Everything indicated desperate cost-cutting: coffee/tea in the bedrooms were not replenished; the swimming pool was freezing, while lockers in the changing room were broken; mattresses were hard and uncomfortable. On the Friday we finally made it to the gourmet restaurant. So many things were wrong I can only list bullet-points: * The limited menu was further limited because there was no dish of the day, no starter of the day, no chicken rillette starter, no potato churro starter, and no hot box main. My wife and daughter ended up not having a starter. * The table was laid with paper napkins (for a “gourmet restaurant), no soup spoon, no butter and no side plates for the bread (which was stale). * My son was still eating his soup when the waiter brought our sharing main course, a cheese fondue. For three adults and a teenager we were given one cheese fondue pot, one small bowl of bread chunks and a small plate of cold meat. * While we were still eating our main course our children were offered dessert, which was limited to only two options as the rest had run out. The waiter took their order and walked off without asking us if we wanted dessert! * No coffee was offered at the end of the evening. The entertainment was both amateurish - the final night’s entertainment was the staff dressing up in wigs and dancing on stage to different tunes - and formulaic. The DJ played exactly the same songs in almost the exact order every night, at a volume which drove most guests out of the bar, leaving the dance floor occupied, again, mostly by staff. The shambolic stay was concluded on the final day by chaos trying to check out. Despite having until 10am to leave our rooms, some keys stopped working before then, leaving half-packed suitcases locked away. No-one seemed to know where suitcases were to be stored pending our transfers, and when our bus finally left, ten people were missing and were left behind. We will not be back.
Rating: 1 / 5
Written by: Richard P - - January 12, 2025