- Details
- Rooms
- Restaurants & bars
- Activities
- Reviews
Named one of the world’s best family resorts by Trip Advisor, this all-inclusive resort in Ixtapa, Mexico has all the components necessary for the makings of a perfect family vacation. Glorious sunrises and nonstop fun can be expected at this award winning resort. Soak in the sun as you lounge on our golden sandy beaches, take a stroll in our tranquil indoor garden, explore our unique stargazing lounge, or learn to sail with one of our professional instructors. At Club Med’s Ixtapa Mexico Resort, family fun is just around the corner.
Why visit Ixtapa Pacific ?
- Contemplating magnificent gardens and relaxing on an 800-yard stretch of beach
- Soaring through the air on the flying trapeze or improving your forehand
- Seeing your children experience the joys of cooking with the Petit Chef Program®
- Relaxing at our wellness area
Let the hacienda spirit guide you
How would you like to stay amidst a tropical landscape, nestled below the Sierra Madre mountains? Within the rust-colored and orange buildings you’ll find sophisticated modern rooms. Listen to the surf lapping at the shore, and get into the vacation spirit in this contemporary Resort.
Superior
Capacity: 1 to 6 persons.
Dimension: 34 m² to 55 m²
- Laundry service (extra charge)
- Luggage service
- Alarm clock
- Iron & ironing-board
- Kettle - Coffee/tea making facilites
- Mini fridge (non provisioned)
- Telephone
- Television(s)
- Internet
- Air conditioning
- Baby bed (on demand)
- Baby welcome pack
- Safe deposit box
- Electricity: 100-127 V
Deluxe
- Children's Separate Room
Capacity: 3 to 5 persons.
Dimension: 52 m² to 54 m²
- Laundry service (extra charge)
- Luggage service
- Minibar (non-alcoholic drinks) - refilled daily
- Alarm clock
- Iron & ironing-board
- Kettle - Coffee/tea making facilites
- Telephone
- Television(s)
- Internet
- Air conditioning
- Baby bed (on demand)
- Baby welcome pack
- Safe deposit box
- Electricity: 100-127 V
Suite
Capacity: 1 to 4 persons.
Dimension: 51 m² to 73 m²
- Your luggage delivered to and picked up from your Suite
- Room Service included for continental breakfast
- Private bar and snacking at the conciergerie
- Turndown Service
- Laundry service (extra charge)
- Beach towel
- Cleaning on demand
- Premium Wi-Fi
- Upgrade transfer for G.M® with transfer package
- Minibar (non-alcoholic drinks) - refilled daily
- Alarm clock
- Espresso machine
- Iron & ironing-board
- Kettle - Coffee/tea making facilites
- Telephone
- Sofa
- Television(s)
- Umbrellas
- Air conditioning
- Baby bed (on demand)
- Baby welcome pack
- Safe deposit box
- Electricity: 100-127 V
Each country has its own culinary tastes, spicy sweet...Discover a multitude of tastes during your vacation from breakfast through to dinner.Also take advantage of our all day dining included in your package
Club Med Spa
6 Individuals multipurposes treatments rooms with bath.
1 Duo multipurpose treatment room with bath.
Each treatment room has its own private terrace overlooking the ocean, allowing you to choose between indoor or outdoor treatments.
1 Manucure /pedicure treatment room.
1 Duo Palapa facing the beach.
1 Individuel Palapa facing the beach.
Relaxation area ( indoor or outdoor ) with tea room, facing the Ocean.
Loan of bathrobe and sIippers.
Cloakroom.
Brand care products for sale on site.
Main swimming pool
This freshwater pool is ideally located in the center of the Resort. It has a large pool for adults and a small children's pool.
Estrella bar
The Estrella welcomes you in the day and evening for a beverage of your choice. Relax in the ample lounge terrace overlooking the Pacific Ocean, or cool off in one of several vibrant air-conditioned lounges.
The Encanto
This restaurant serves breakfast, lunch and dinner in its air-conditioned themed lounges: the mirror room, the mask room, the indoor garden, the aquarium and the star-gazing lounge. A spacious, elegant terrace looking onto the ocean completes the picture.
Children's swimming pool
Freshwater swimming pool with water chutes and other games. Located inside the Mini Club Med® area, this children's pool is open during the Mini Club® opening hours.
Miramar Bar
Enjoy ocean views while sipping your favorite beverage at The Miramar, our beachside bar. Whether taking a well-deserved break between water sports or relaxing under the shade of the coconut trees, this bar and restaurant has your refreshment of choice. Late sleepers will delight in the bar's late-morning breakfasts
La Perla Pool Bar
Take a break between sunbathing and dips in the pool for a refreshing cocktail or beverage served at La Perla, our breezy and trendy outdoor bar. Meet family and friends here all day long.
The Miramar
The Miramar features an all-day dining snacking offer in a laid-back ambiance and a wonderful oceanfront spacious terrace.
Club Med parking lot(s)
Number of places: 74
Number of charging stations for electric vehicles: 0
No places available for those with restricted mobility.
Baby Club Med®
Pastel walls and a mural with turtles, birds, palm trees and starfish: your baby's activity room mirrors the natural world outside. This loving and supportive space has a nap room, as well as a gym area to get your little ones active and moving.
Cardio & weight room
Fitness Palapa
Next to the Spa.
Mini Club Med®
Jungle colors and animals fill your children's palapa. Separated into groups by age, 4-5 year olds, 6-7 year olds and 8-10 year olds are immersed in nature, discovering the richness of the world around them through play. A stone's throw away is their own dedicated swimming pool.
Petit Club Med®
The bright yellow walls in the big activity room feel like rays of sunshine. Inside, 2 and 3 year olds follow in the footsteps of the animals decorating the walls. Cacti and palm trees add a Mexican touch. The nap room has more neutral decor, to help the children drift off to sleep. Outside, a playground and a paddling pool let them get out into the fresh air.
Baby-corner
In the main restaurant, take advantage of the dedicated area to prepare your baby's meals. Blenders and microwaves are provided for your convenience. You’ll also find tasty pre-prepared savory and sweet baby food pots.
Baby feeding and equipment room
You can pack a little lighter. All the equipment you need for your baby is here. There's a blender, steriliser, bottle warmer, microwave and fridge, as well as water and biscuits, available 24/7.
Playground
These indoor or outdoor play areas are safe and exclusively dedicated to your little ones. They are decorated and equipped to meet the needs of smaller and bigger kids. Under the watchful eyes of their G.O®s as part of a Children's Club or with their parents, they can play, interact with others and enjoy the fun equipment.
Tennis courts
8 tennis courts. 4 floodlit.
Enjoy a playing field as vast as nature itself
Collective sports events and tournaments are temporarily suspended. Welcome to the world's biggest sport academy: Club Med. On the water, on the ground or in the air: the all-terrain activities on offer are mapped out just for you. With coaching from your G.O®, experience new sensations. Or find joy in improving your technique in a friendly setting. Are you looking for relaxation ? Try our fun leisure activities and lively evening entertainment. If you have a thirst for adventure, choose our excursions.
Activities:
New activities
Included
In addition to the rich Club Med sports’ offer, we're kicking off with a programme that respects everyone's preferences and personalities: - Games to get to know each other better and encourage group bonding - Mobile lounge areas to hang out, play and connect in the Resort - An exciting escape game to foster team spirit - Exclusive evenings to make every night a celebration - Collective choreographies to dance, perform, and shine together - Sports to challenge themselves or just for fun - Tailor-made excursions* to explore and create unique memories together
Colours of the Pacific
Optional ($)
Ixtapa Island! Just bring your towel and suntan lotion and the day will surely turn into a pleasant adventure. It takes about 10 minutes from the beach in front of the hotel to the selected area of the so popular Island. Practice some snorkel at either of our two fantastic beach places where you can experience one of the best snorkeling of the Pacific area.
Turtle release
Optional ($)
The release of baby turtles’ hatchlings to the ocean is unquestionably on of the most fascinating and enriching experiences you will ever experience. Get ready to release your turtle into the wild; liberate the rest of the nest and watch as they start their new life in the ocean!
Facial Treatment - 60 minutes
Optional ($)
A special offer enabling you to discover our spa experiences : 60 minutes of facial treatment from our selection of treatments proposed at the Spa. Please visit the Spa reception upon arrival at the Resort to finalise your schedule.
Massage - 60 minutes
Optional ($)
A special offer enabling you to discover our spa experiences : 60 minutes of massage from our selection of treatments proposed at the Spa. Please visit the Spa reception upon arrival at the Resort to finalise your schedule.
High Intensity Training
Included
Keep up your exercise routine and improve your physical condition with muscle building and cardio classes. Focus on the core muscles with the exercises in the Core Training session. If you like to push your limits, especially in cardio, join the Circuit Training course.
Low-density Training
Included
Gentle ways to take care of yourself. In the morning, activate your body with a muscle wake-up session. Work your deep muscles with Pilates. To finish the day, find some calm with a little stretching.
Fun activities
Included
Mini Club Med + adds new activities offering fun, cooperation and adventure. It's all go for: - Super pilot: a challenge where kids learn self-confidence, guided along a pathway with their eyes blindfolded - Let's roll! : where team spirit wins by moving balls and crossing the finishing line - Zen tales: time for a break! Children learn to relax, through a clever mix of stories and yoga poses. Ninja bootcamp, Nature detective, Hero's parade... and lots of other activities to be explored on site. These activities are designed for different age groups, fill the days and support children in discovering their strengths, with group games and fun for all.
New activities
Included
Here's a small selection of what's in store for teenagers guaranteed to break the routine, in addition to the sports activities on offer: - Games to foster group bonding - Twisted sports to rediscover them in unexpected ways - Outdoor olympics to get a fill of thrills and team spirit - Arts-and-crafts workshops to unleash their inner artist and let creativity soar - Latest dance trends to take centre stage, show off their skills and create unforgettable memories
Archery
Included
Bows, arrow, lines of sights, targets... learn all you need to know to be a real archer! The lesson has 3 parts: - safety information and familiarising yourself with the equipment. - teaching and practice: agility and concentration. - debriefing.
Group lessons
Included
Group lessons 7 days a week, to ensure all participants make good progress and master their movements.
Group lessons
Included
In just a few days, you can learn how to sail safely and enjoy having the wind in your sails! Teaching and practice: recognising and controlling winds, manoeuvring a boat alone or as part of a team, managing speed.
Group lessons
Included
Group lessons 6 days a week, to ensure all participants make good progress and master their movements.
Twice as Pleasing - City Tour
Optional ($)
Considering the relaxed atmosphere and flawless attention you are enjoying in Ixtapa, you might never want to leave the comfort of your hotel, but then you may return home without ever knowing what a great place you have chosen for your vacation. We are fortunate to live in a paradise that blends two unique destinations into one.
Wonders of the Pacific coast
Optional ($)
As you travel south, you'll admire the beauty of the Pacific coast as you listen to the guide's explanations on the region's culture, history and anthropology. You'll stop off at a mango, coconut and banana plantation before visiting the fishing village of Barra de Potosi, where you can do some kayaking or go out on a boat on the lagoon.
Horseback riding
Optional ($)
If horseback riding is one of your skills and you are comfortable with a horse trained for seasoned riders, we invite you to participate in a great experience just north of Ixtapa. The Mexican horses are not the biggest, but they are strong enough for the tour, plus we match the horse with the rider!
Bike adventure
Optional ($)
The Ixtapa bike path offers you a great opportunity to experience, riding, and sightseeing, exploring and learn about the flora and fauna, in a variety of stops along the way. It is a wonderful way to have fun and to come closer to nature in a unique way.
Saltwater Adventour - Fishing
Optional ($)
Spend an exciting time fishing the outlying Pacific waters. Captain and crew are expert seaman of the surrounding waters. Go deep sea fishing and try for marlin, sailfish, Dorado, or tuna. While small-game fishing, you reel in Bonita, yellow fin tuna, snapper, and many others as well.
Tailored Treatments - 1 hour 30
Optional ($)
Enjoy the total freedom of 1 hour 30 minutes' treatment of your choice, from our selection of treatments proposed at the Spa.
Tailored Treatments - 2 hours
Optional ($)
Enjoy the total freedom of two hours' treatment over two days of your choice, from our selection of treatments proposed at the Spa.
Evening
Included
Looking forward to a quiet dinner with your partner or with friends ? You can entrust them to our experienced G.O. They will have a dinner and be able to take part in fun activities, while you enjoy your meal in peace.
Evening
Included
After having your children eat dinner, you can enjoy our Evening Service where a trusted G.O® will look after the kids while you enjoy a private dinner with your partner, friends and family.
Evening Service
Optional ($)
After having your children eat dinner, you can enjoy our Evening Service where a trusted G.O® will look after the kids while you enjoy a private dinner with your partner, friends and family.
Magical sunset cruise
Optional ($)
Enjoy a fabulously colourful sunset and discover the Pacific coast from the sea.
Sail & snorkel cruise
Optional ($)
Sail off the coast of Zihuatanejo and swim and snorkel among the coral and fish off Playa Manzanillo, a magnificent white sand beach.
Tailored Treatments - 4 hours
Optional ($)
Enjoy the total freedom of four hours' treatment over three days of your choice, from our selection of treatments proposed at the Spa.
Family show time
Included
This activity is temporarily suspended. Sit back and enjoy the show: your children are about to take to the stage. Depending on the Resort, there might be dancing, singing, circus acts and more. Your little ones take centre stage, costumed and directed by their G.Os. When the crowd applauds, you can feel the pride in the room.
Pool free access
Included
The Resort features two pools, with one dedicated to families. Whether it's a place of calm solitude for a relaxing morning swim or ringing with laughter as you splash about with loved ones, there are so many ways to enjoy the pool.
Kayaking
Included
Single and two-seater kayaks available.
Aquafitness
Included
The natural resistance of the water makes this a great muscular and cardiovascular workout, to music. You don't even need to be able to swim to take part in this gentle aquagym, as you're never out of your depth, and the danger of doing any damage to muscles is reduced practically to zero.
Tailored Treatments - 6 hours
Optional ($)
Enjoy the total freedom of six hours' treatment over five days of your choice, from our selection of treatments proposed at the Spa.
Cooking demonstrations
Included
Take advantage of your stay to attend an international cookery class designed for you by our team of chefs. For information: one class per week.
Free access to pickleball courts
Included
Take advantage of your holidays to discover or rediscover this racket sport. Have fun as a couple or with your family or challenge each other to an impromptu match for maximum fun and pleasure.
Stand Up Paddleboarding
Included
This activity is done in the sea, close to the shore. The paddler stands on a large surfboard and paddles, the difficulty being to keep your balance (originally it was done lying on the board and using your arms like a surfer).
Table tennis
Included
Equipment available at all times. Tournaments may be organized during the week
Basketball
Included
This is activity is without suppervision. Balls are available through out the day. Tournaments are organised during the week.
Beach volleyball
Included
Activity offered with no supervision. The equipment is availbale at all times. Tournaments are organized during the week.
Soccer
Included
Activity with no supervision. Equipment available at all times. Tournaments can be organized during the week.
Show time
Included
Enter stage left: it's time to create and rehearse their own show. Fun with friends is a great way to develop new talents.
La Chole Tour - Archeological tour
Optional ($)
The sacred city of the lords of time ! Explored areas include what may be the largest Mesoamerican ball court, a one-hectare pyramidal base and a hill with petroglyphs. One unique aspect to the site is that its pyramids are constructed with river stone and adobe, not common in Mexican archeology. Do not expect the mayor pyramids because they are still underground! Truly a cultural experienced not to be missed!
Creative workshops
Included
Sensory activities for tiny tots, and coloring or hands-on activities for older children.
Baby Gym
Included
Climbing, crawling and sliding: your children have lots of fun as they master the obstacle course, specially designed to develop their motor skills. Cheer them on and celebrate their progress.
Early learning
Included
Children can learn using educational toys and sensory activities like painting and music games. Each child develops and grows at their own pace.
Walks
Included
A walk is a chance to get lots of fresh air, and to fall in love with the hidden wonders of nature. Your children will love playing explorers with their friends.
Cardio-Training Room
Included
Keep up your sports routine in a fully equipped gym. Areas dedicated to different activities: - cardio with treadmills, ellipticals, rowing machines and spin bikes. - muscle strengthening with dumbbells and a group of workout machines.
Lounge and festive evenings
Included
Share great times, both during the day and on into the evening. Garden Party, Mexican night, Live music (at Miramar), DJ sets, local entertainment, dance, circus and magic happenings: surprising and varied artistic performances for everyone to enjoy. Immerse yourself in the Lifestyle ambiances and allow yourself to be carried away. Reconnect with family and friends and enjoy creative, interactive workshops and games together. There are plenty of surprises and entertainment for children and grown-ups to keep everyone buzzing throughout your holiday.
Show
Included
In the theater or under a starry sky, settle into your seat and enjoy the show. Your G.O.® team will express their talent and creativity with songs, dances and performances that will amaze you. Laughs and applause ring through the resort and carry you away.
Family "Big Snack"
Included
Snacks, pancake parties, baking workshops or picnics: these tasty activities* are a great way to savour time as a family. Treat yourself with your nearest and dearest. What's on the menu? Great food, of course, plus extra helpings of laughter, happiness and fun.
Family Arts & Crafts
Included
Painting, photo scavenger hunts and bracelet making*: there's lots of ways to get creative as a family. Add a dash of colour to your holidays alongside your budding little artists, discovering local crafts and creating things yourselves. Discover your hidden talents together.
Family tournaments & games
Included
Puzzles, sports tournaments, treasure hunts, sand castle competitions and skill and logic games.* Playing together brings you closer. Team up with your children and compete against other families. Enjoy time with your nearest and dearest.
Family water fun
Included
Next to the swimming pool or the sea, on the sand or with your feet dangling in the water, splash happily with your family. Pool parties, foam parties, beach parties, slip and slide and water fights: cool off and dive into a world of joy.
Free access to sailing
Included
Free access to tennis courts
Included
Family Spa
Optional ($)
The Club Med Spa opens its doors to children and teenagers. A selection of treatments to be enjoyed alone, with family or friends, is offered to help them discover the world of well-being. You can also find specific products formulated by a brand dedicated to children's skincare (in a selection of Resorts only, information at the Spa reception).
Fitness Walking/Running
Included
Chain the distances, 1 km, 2.5 km or 5 km and enjoy an outdoor cardio session. Whatever your pace, the marked paths within the grounds of the Resort are suitable for all levels.
Green Fee
Optional ($)
Golf course located 10 minutes from Club Med. Green fee proposed by the Discovery Centre.
Petit Chef Program
Included
Your children are getting creative in the kitchen. With Petit Club Med and Mini Club Med, they learn about local cuisine and help make some tasty treats. And the cherry on the cake? You can come and try what they've made.
Club Med Baby Welcome
Included
Thanks to the Club Med Baby Welcome Kit, carefree travel with your baby. Equipped with everything necessary for the wellbeing of your little one: reserved in advance without additional costs, childcare material for children aged from 0 to 23 months awaits you in your room on arrival. Also, on request, take advantage of the loan of a pushchair.
Facilitate your arrival
Included
Register your children's details online: language spoken, parent's telephone number and so on. Then when they arrive, they can meet their G.Os and start having fun straight away! Everything is taken care of, so you can relax into your holidays.
Infirmary service
Included
Lifeguard
Included
Pyjamas Club
Optional ($)
Want to spend an evening as a couple? With this group childcare service, you can leave your child in the capable hands of experienced G.Os. They will look after and entertain your little ones in a dedicated space designed for children's comfort and well-being.
Global rating: 4.5 / 5
- Location: 5.0 / 5
- Sleep Quality: 4.5 / 5
- Rooms: 4.5 / 5
- Service: 4.5 / 5
- Value: 4.5 / 5
- Cleanliness: 4.5 / 5
Favourite spot to holiday with our family (but also needs a little attention on the hotel mgmt side)
This was our third time at club med ixtapa - and our family loves it so much each and every time. A perfect, beautiful, well kept, clean beach. The site is fantastic. I love how small it is as a resort - it makes it easy and safe for my kids (ages 8 and 10) to walk around freely. and the GOs......... CONSINSTENTLY, they are incredible. Their enthusiasm, seemingly endless amount of energy, work ethic and positivity - are really unmatched. They work so hard, but make it look so easy - and always have time for us and our family. They are all incredibly awesome, but of course will give some extra special shoutouts: Paolo, Franco, Dylan, Jorge, Luna, Izzy, Yuki, Pablo, Holly, Chucho, Ceci...... and the list goes on! One clear area of improvement (and the reason for the reduction of one star) is the hotel management aspect of the resort. For example, we arrived to our room and the ceiling had water pouring out. we called the front desk - a friendly person immediately took our call and told us they would call maintenance and then let us know. maintenance person came fairly quickly and told me it was the air conditioner and did some work on the room. they left a giant dusty mess of the washroom - and no one got back to us to confirm whether or not it had been fixed. it seemed ok. two days later same thing happened. called reception and a friendly person told us they would send maintenance and took our number so that they could be in touch to let us know what was going on. came back to the room an hour or two later- dusty mess again - and seemingly problem fixed, but no one called us. we called reception and they told us we should move rooms and our new room was ready. new room had a lock that didn't work and a safe that didn't lock. reported these issues - everyone took our number and assured us follow up - but not clear that anything was ever done. Our family even mentioned this to the chef de village, who took information, pointed us to the right person who said they would look into everything..... and then........ nothing. just a bit of a miss - and feels like should be a relatively easy fix in terms of enhancing client communication, especially so that we don't feel like we need to chase people down. Overall - this place is still great and has a very special energy - just feels like when paying a premium to be at a resort like this - should focus on these aspects.
Rating: 4 / 5
- Rooms: 3 / 5
- Value: 4 / 5
- Sleep Quality: 5 / 5
- Location: 5 / 5
- Cleanliness: 5 / 5
- Service: 5 / 5
Club Med Ixtapa
We had a great week as a family of 5 at Club Med Ixtapa. Thank you to the tennis team Dylan, Jorge, and Luna for a great week of tennis and pickleball. We also were grateful for the amazing Mini Club staff: Naomi, Tyra, Sammy, Irasema, Claudia, Jenny, Sonny and Mirka. Our kids had a great time! Also want to highlight the warm service from the entire team at the restaurant, bars, and pools. We felt welcomed and the service was great. Family highlights: -Daily morning tennis lessons -Afternoon pickleball -Beautiful beach, plenty of chairs in the shade, calm waves. -Sailing lessons, kayaking (6 and up!) -Archery (6 and up) -Mini club: We had 3 kids 5, 5, and 7 join the mini club throughout the day. Our oldest wanted to spend the whole day with mini club. Our younger two sometimes were hesitant but always had a great time once they were there and we knew they were in great hands. Having the option for our kids to eat dinner with mini club helped us have some more peaceful meals. We attended most of the "kids shows" at 8:15pm, these were fun for the kids but sometimes too loud for the adults :). -Pool was beautiful. Thankful to have a shallower "kids pool" which allowed our kids to play more safely (depth about 2.5 ft). -Cool A/C in the rooms, wonderful daily room cleaning. Spacious family rooms. -Iguanas roaming the grounds, lovely warm tropical weather. -Reservation dinner at the more formal restaurant one night: most of the food was great! Fun to have a change from the buffet options. -We took the excursion to the turtle release. This was great for young children. The drive through the countryside was beautiful and the tour guide gave great explanations for the surrounding area as well as the turtle release experience. Downsides: -Rooms weren't very updated (as previous reviews mention). We had a leak in one sink, so we just didn't use it. -We would have loved to have an option for childcare during either the advanced tennis lesson at 8am or the tennis tournament at 5pm since the regular Miniclub hours are 8:45am-5:30pm. We made it work anyways! -Buffet has plenty of options but not a lot of variety throughout the week. We always found one great option for each meal, but had we stayed longer than a week, we may have tired of the food. Overall a great week and we would go back!
Rating: 5 / 5
- Rooms: 3 / 5
- Value: 5 / 5
- Sleep Quality: 5 / 5
- Location: 5 / 5
- Cleanliness: 5 / 5
- Service: 5 / 5
Love coming for a week of tennis at Club Med
We love coming down to Club Med Ixtapa for a tennis week. We do the lessons in the morning, and then the competitions every evening at 5pm for a great time. It's one of the most cost effective ways to get a tennis week in on the West Coast of North America. We also enjoy aqua-gym in the middle of he day to get some stretching and core work in while cooling off in the heat. And obviously the food is good (particularly if you like a variety of Mexican food mixed in with others), along with other activities available (sailing, kayaking, archery, bocce ball, pickleball, etc). And the staff are fantastic. Super nice. The only downside is that the rooms could use a bit of a refresh at some point (we notice since we've been coming for years). Time to repaint and redecorate, but they're clean, serviceable and good air conditioning
Rating: 5 / 5
- Rooms: 4 / 5
- Value: 5 / 5
- Sleep Quality: 5 / 5
- Location: 5 / 5
- Cleanliness: 5 / 5
- Service: 5 / 5
Phenomenal family vacation resort
For a first time visit to a ClubMed, we cannot express enough praise for the staff and atmosphere of the resort. Our kids felt safe and welcomed, and we were all thoroughly entertained by the staff, who genuinely seemed to love working there. There are so many things to do as family, and lots of downtime places as well. Food was great and guests were all polite and proper (no unruly behaviour that kids shouldn't see). I would highly recommend this resort to families looking for a memorable vacation.
Rating: 5 / 5
- Rooms: 5 / 5
- Value: 5 / 5
- Sleep Quality: 5 / 5
- Location: 5 / 5
- Cleanliness: 5 / 5
- Service: 5 / 5
Repeat guests. Our favourite family vacation spot. Issues with our room handled poorly..
This was our family's third time at Club Med Ixtapa in the last 18 months, this time with our larger extended family group. We and our kids absolutely love it each time. Being a smaller resort, it's perfect for our kids to have freedom to run around and find their own fun knowing they can always find us easily when they need to. The beach is terrific, food is always excellent and the wide range of activities from morning till night kept everyone entertained and happy all day long. The GOs are an incredible group of people who work so hard with so much energy all the time. Special mention to a few wonderful GOs who went out of their way to hang out with our kids during their free time and meals and really made them feel special - Paulo and Franco (waterfront), Izzy (Archery) and Dylan (tennis). Our daughter latched onto the trapeze program and we were all so impressed by the patience and dedication of the circus team - Chucho, Pablo, Holly and Ceci. The entire Mini-club team are also great. Our kids especially loved Mirkah. The only reason this isn't a five-star review is because of the hotel and facilities management and poor communication we experienced when reporting issues. The family suites themselves are a bit dated but clean, simple and great for families. We spend very little time in the room anyhow. However, we encountered a number of minor issues with the rooms during out stay which we felt weren't handled as well as they could have been. The A/C unit in our bathroom was leaking water all over the bathroom. Reception sent a maintenance person to fix it but they left a mess in the bathroom after they were done. Two days later the A/C unit started leaking again. We asked for the reception team to send someone again and follow up with us once the issue was resolved. We didn't hear anything for several hours. When we followed up with reception, they said "your new room is ready", to which we replied "what new room"? Their solution was to move us to a new room, which is fine, but this wasn't properly communicated. In the new room we had issues with the door lock and safe, which we reported but never heard back about any resolution and aren't even sure if these issues were addressed. When I visited reception to discuss some of these issues and their impact on our stay, I was told by the reception staff that they would speak with their supervisor who will contact me. Nobody ever did. With some more investment in their facilities management and communication, our stay could have been perfect.
Rating: 4 / 5
- Rooms: 3 / 5
- Value: 5 / 5
- Sleep Quality: 5 / 5
- Location: 5 / 5
- Cleanliness: 5 / 5
- Service: 5 / 5
Choose your dates
$1,945.05
Conditions
Price per adults in occ. 2. Calculated for a stay of 7 night beginning on December 14, 2024 in Superior Room with a flight departing from CALGARY. Taxes and fees included.