Club Med Val Thorens Sensations

Skiing at Val Thorens

The mountains are magnificent. Great terrain for all ski levels. The hotel is very good and the food is excellent. Transport frrom/to Geneva airport is smooth. If you are an advanced skier, bring your own skis - in the shop, ski choices are good but the quality of ski tune is terrible.

Rating: 3 / 5

• Rooms: 4 / 5
• Value: 5 / 5
• Sleep Quality: 4 / 5
• Location: 5 / 5
• Cleanliness: 4 / 5
• Service: 4 / 5

Great Vibe, disguting rooms

Great vibe, Great food, Rooms are disgusting and linen and pillows are so bad it makes it feel like a cheap backpackers.

Rating: 1 / 5

• Rooms: 1 / 5
• Value: 3 / 5
• Sleep Quality: 1 / 5
• Location: 5 / 5
• Cleanliness: 1 / 5
• Service: 2 / 5

Cattle class for first class price

Cattle class for first class price This is our second time in a Club Med ski resort. The all inclusive concept could be efficient, entertaining and should take most if not all logistical headaches out of an expensive trip planning and excursion. To our disappointment the resort is overcrowded, long line to get the equipment that was supposed to be ready at our locker and was not. Damaged binding and other small issues. The ski groups were not a good match to our level and the instructor showed no empathy. Had to go find new groups on our own. Internet service was spotty. Had several issues that we called the front desk like room keys issued to a room that was not made, on another day missing towels after cleaning the room. It took several hours and serval calls to get service. Calling the front desk only got us argumentative person on the other side and same for the manager... Sending over $10,000 for this service is not worth it. We will take our business someplace else.

Rating: 2 / 5

• Rooms: 2 / 5
• Value: 1 / 5
• Sleep Quality: 3 / 5
• Location: 5 / 5
• Cleanliness: 2 / 5
• Service: 1 / 5

Extremely Disappointing Stay – Club Med Val Thorens Does Not Live Up to Expectations

As Platinum members of Club Med, having visited over 15 resorts worldwide, we had high expectations for our stay at Club Med Val Thorens. Unfortunately, this was one of the most disappointing and poorly managed resorts we have ever encountered. The Club Med spirit, which makes these vacations special, was completely absent, and the service was unacceptable for a premium resort of this price range. Arrival – A Poor First Impression Our transfer from the airport was a disaster. The driver was exhausted and visibly irritated, to the point where we had to ask him to stop for a coffee break because his fatigue was becoming a safety concern. To make matters worse, just five minutes after leaving the airport, he turned back because he had forgotten something personal. This level of disorganization and unprofessionalism was shocking and set the tone for the rest of our stay. Upon arrival at the resort, there was no assistance with our luggage. No warm welcome, no staff offering help—just a cold and disorganized reception. Lack of Cleanliness & Maintenance Issues The entire resort lacked proper maintenance and cleanliness. The elevators had a terrible odor, the common areas were neglected, and our room had stained sofas and even broken windows. These issues are simply unacceptable for a resort of this category and price. Restaurant Service – Frustrating and Unprofessional One of the worst parts of our stay was the restaurant service. The waitstaff was nowhere to be found, making even something as simple as ordering a glass of wine a frustrating task. Tables were poorly cleaned, and one of the waiters even placed a tray full of dirty dishes on our table. To make things even worse, waiters and even ski instructors were eating in the restaurant alongside guests, helping themselves to food, and taking up tables while ignoring guests who were waiting for service. It is absolutely unacceptable that paying customers were not prioritized. Bar Staff – No Interest in Service The bar staff had no motivation whatsoever. Their attitude was disinterested and unwelcoming, as if guests were an inconvenience rather than customers paying for a premium experience. Where Was the Club Med Spirit? One of the things we love about Club Med is its unique, engaging atmosphere created by the G.O. team. Here, that spirit was completely missing. Not a single G.O. approached us throughout our stay, something we have never experienced before in any other Club Med resort. Even the Village Chief, Yanis, was nowhere to be found. He was only seen at night and never made an effort to introduce himself or interact with guests. The lack of leadership and oversight was evident throughout the entire resort. Departure – The Same Lack of Service Just as no one helped us with our luggage upon arrival, there was also no assistance upon departure. For a resort that claims to offer a premium, all-inclusive experience, this lack of basic hospitality is simply unacceptable. Final Verdict – Not Worth the Price, Not Worth the Stay Club Med Val Thorens was a huge disappointment. The poor service, lack of cleanliness, disengaged staff, and overall neglect make it one of the worst Club Med experiences we’ve had. For the high prices they charge, guests deserve much better. Until major changes are made, we absolutely do not recommend this resort, and we will not be returning. If you are looking for a true Club Med experience, look elsewhere.

Rating: 2 / 5

Disappointing Experience at Club Med Val Thorens

Val Thorens and the Trois Vallées ski area are fantastic. The slopes are well-maintained, suitable for all levels, and the ski lifts and gondolas are modern and in excellent condition. However, our experience at Club Med Val Thorens was far from the standard we expected. Let’s start with the positives—the food was varied and of good quality, which is one of the few things we enjoyed. The rooms were nice too, with a well functioning shower and bathroom. In one of our rooms, we had a broken window which not only is aesthetically unpleasant, but it represents a hazard to guests. We arrived at 8:30 PM, and not a single person approached us to help unload our luggage from the transfer or bring it to our room, which is unacceptable for a resort of this level. Unfortunately, the service at the buffet was disastrous. Waiters constantly walked past our table without even acknowledging us, making it necessary to flag them down just to get a bottle of water. Most tables were dirty, and it took an unreasonable amount of time for staff to clean them. When we finally managed to get a waiter’s attention, their attitude was dismissive and unwelcoming, making us feel uncomfortable. One of the biggest disappointments was the lack of the usual Club Med spirit. Having visited over 15 Club Med resorts, we are Platinum members and have always appreciated the warm and engaging G.O.s. However, during our entire stay, we had no interaction with any G.O., nor did they make any effort to check in with guests. At the bar, the staff seemed annoyed when asked for a simple coffee, further reinforcing the poor customer service. Additionally, the Chef de Village, Yanis, was completely absent in guest relations. He repeatedly passed by our table in the evenings without greeting or introducing himself. Normally, the Chef de Village is visible and engaging, greeting guests as they arrive at the buffet or return from skiing. His lack of presence and leadership contributed to the overall disappointing experience. Cleanliness was another major issue. Stained curtains, food left under tables, and general neglect made the environment feel unkempt. The lack of attention from the staff made us feel like an inconvenience rather than valued guests—something that contradicts Club Med’s promise of a carefree and enjoyable vacation. We are leaving very disappointed and will not be returning to this Club Med. While the skiing is excellent, the service and customer care were extremely poor. If you are used to other Club Med resorts, be aware that here, you are just a number—assigned a room and left without any real concern for your stay. Again, I strongly recommend the trip to Val Thorens, as the skiing is great. But the pistes are not Club Med’s property and the ski-out piste that they have is horrible. If you are a total beginner, you will need to walk down the slope and put your skis once you get down. For the price you pay, I strongly recommend considering another hotel where you can receive better service while still enjoying the amazing slopes of Val Thorens.

Rating: 2 / 5