- Details
- Rooms
- Restaurants & bars
- Activities
- Reviews
A village nestled in the hollow of a valley, stone and wooden chalets... welcome to the magic of Val d'Isère. Amongst the most stylish and authentic in the Alps, the resort offers everything that lovers of skiing, fine dining and well-being could possibly want - a spa, pool, yoga and delicious opportunities for idleness. When you walk through the doors of Club Med de Val d’Isère, you will get the chance to discover the only Club Med Exclusive Collection Resort to be located in the mountains. This is a unique opportunity for you to experience another definition of luxury, blending privacy, informality and relaxation for all the family against the perfect backdrop, at the heart of a legendary and internationally famous resort.
Why visit Val d'Isère ?
- Experience the height of luxury at the first Club Med Exclusive Collection Resort in the mountains.
- The whole family can enjoy the most stylish, authentic and sporty resort in the French Alps, with tuition for children aged 4 and over.
- The two restaurants offer you the chance to indulge in varied and refined cuisine drawing on the best of the culinary expertise of Savoie.
- Admire the view of the snow-capped peaks from the swimming pool, after a treatment at the Club Med Spa by Cinq Mondes
The perfect room for your stay
The rooms' interiors exude a chic and authentic mountain spirit featuring soft lighting, marron glacé wood and warm tones. Enjoy the unrivaled Alpine views from elegant Suites.
Deluxe
Capacity: 1 to 4 persons.
Dimension: 24 m² to 45 m²
- Luggage service
- Minibar (non-alcoholic drinks) - refilled upon request
- Lunch offered if early arrival (prior to 3.00pm)
- Laundry service (extra charge)
- Concierge service
- Baby welcome pack
- Telephone
- Television(s)
- Kettle - Coffee/tea making facilites
- Espresso machine
- Iron & ironing-board
- Safe deposit box
- Heating
- Cast system
- Socket type E : 220 - 240 V
- USB socket
Suite
- Separate Living Room
Capacity: 1 to 5 persons.
Dimension: 43 m² to 70 m²
- Lunch offered if early arrival (prior to 3.00pm)
- Laundry service (extra charge)
- Room Service included for continental breakfast
- Turndown Service
- Pool towel
- Concierge service
- Cleaning on demand
- Priority booking at the Club Med Spa
- Priority booking at the Speciality Restaurant
- Your luggage delivered to and picked up from your Suite
- Premium Wi-Fi
- Upgrade transfer for G.M® with transfer package
- Baby welcome pack
- Telephone
- Television(s)
- Espresso machine
- Kettle - Coffee/tea making facilites
- Iron & ironing-board
- Safe deposit box
- Cast system
- Socket type E : 220 - 240 V
- USB socket
Club Med Spa by Cinq Mondes
8 Individuals treatments rooms
1 Duo treatment room
1 Tea & Relaxation area
Loan of bathrobe and sIippers.
Cloakroom.
La Légende
La Légende exudes a warm authenticity, with its lounge adorned by intimate alcoves and vintage tributes to Val d’Isère and its rich ski heritage. After a day of alpine escapades, enjoy inspired cocktails, amuse-bouches and evening champagne amidst lively music and entertainment.
Bar Le Chalet
The Chalet terrace comes alive with festive, sun-splashed energy, hosting lively BBQ’s, DJ sets and scenic views. Indulge in chocolate filled waffles, sizzling Savoie gourmet bites and mulled wine as you soak in the vibrant ambiance after a day of mountain escapades.
Le Refuge
Large picture windows flood the bar with warm sunlight, spilling over its cozy armchairs and rustic wooden accents. Indulge in a creamy hot chocolate or the unique tasting local smoked infusion as you unwind in this peaceful retreat.
Les Millésimes Bar
Experience the refined respite of Millésime, where fine wines and cocktails perfectly paired with savoury canapés await. Relax in the ambiently lit chic lounge, complemented by the elegant tones of a grand piano.
Ski Pro Shop
A team of professional ski and mountain G.O®s can advise you about the perfect equipment for your age, level and ski conditions. Their main priority is your safety and comfort.
At the Ski Pro-Shop, you can rent skis, buy protective gear and get your own equipment maintained (repairs, waxing).
Throughout your stay, you have the best experts in winter sports at your disposal and you're with one of the best stocked equipment rental companies in the business.
Ski Room
Morning and evening, this is a must for all skiers and snowboarders. At the start of the day, you will find your boots and your skis in your own locker. Before leaving, you can also recharge your batteries in a cosy corner with self-serve hot drinks, juices and pastries. Once you've left the Ski Room, slip on your skis and go straight to your course or a ski lift. In the evening, you can come back with your skis on your feet.
Yoga studio
The view of the mountains encourages calmness and meditation: the perfect conditions for yoga. The Studio is cosy and private, making it easy to reconnect with yourself and the surrounding natural environment.
Due to the limited capacity of the studio, some classes are subject to reservation.
Cardio Training Space
The cardio-training room is equipped by Matrix, one of the leading top-of-the-range brands of professional cardio-vascular and muscle-strengthening equipment.
The heavy-duty equipment with dynamic performance, elegant design and advanced features will transform your training experience.
Hot tub
Mixed gender.
Free access.
Sauna
Mixed gender.
Free access.
Steam room
Mixed gender.
Access to the steam room in the Spa is charged extra but included free when purchasing a treatment.
Indoor swimming pool
With bay windows and relaxation area.
Children are under the supervision of their parents or guardians.
Le Bellevarde
Styled like a market hall, our Signature buffet is as versatile as it is delicious. Discover our à la minute stations, each highlighting International and Alpine specialties alongside artisanal produce. The charming decor elegantly pays tribute to the iconic architecture of Val d'Isère.
Les Millésimes
With decor inspired by high mountain refuges, the Millesisme's gourmet table takes you on a delightful discovery of transalpine flavours. Expertly paired with fine wines, appreciate the finest local products from French and Italian terroirs with this refined dining experience.
Enjoy a playing field as vast as nature itself
Collective sports events and tournaments are temporarily suspended. Welcome to the world's biggest sport academy: Club Med. On the water, on the ground or in the air: the all-terrain activities on offer are mapped out just for you. With coaching from your G.O®, experience new sensations. Or find joy in improving your technique in a friendly setting. Are you looking for relaxation ? Try our fun leisure activities and lively evening entertainment. If you have a thirst for adventure, choose our excursions.
Activities:
New activities
Included
In addition to the rich Club Med sports’ offer, we're kicking off with a programme that respects everyone's preferences and personalities: -Games to get to know each other better and encourage group bonding -Mobile lounge areas to hang out, play and connect in the Resort -An exciting escape game to foster team spirit -Exclusive evenings to make every night a celebration -Collective choreographies to dance, perform, and shine together -A festive after-ski to celebrate and enjoy together -Tailor-made trips* to explore and create unique memories together
ESF group ski lessons for Kids
Included
The ESF instructors accompany the youngest in their learning to ski year after year. From snowplough to first tricks, progress is always rewarded with iconic medals, from Piou-Piou to the Gold Star. The children are divided into groups of a similar level.
New activities
Included
Here's a small selection of what's in store for teenagers guaranteed to break the routine, in addition to the winter sports on offer: -Games to foster group bonding -Twisted activities to rediscover them in unexpected ways -A festive after-ski to celebrate and enjoy together -Arts-and-crafts workshops to unleash their inner artist and let creativity soar -Latest dance trends to take centre stage, show off their skills and create unforgettable memories
Vibhava Yoga
Included
Immerse yourself in the world of Yoga with this complete, varied and accessible practice designed by Heberson. Work on muscles, joint flexibility, breathing and concentration. The sequence of exercises, postures, moments of relaxation and meditation constitutes the basis of the courses.
Facial Treatment - 50 minutes
Optional ($)
A special offer enabling you to discover our spa experiences : 50 minutes of facial treatment from our selection of treatments proposed at the Spa. Please visit the Spa reception upon arrival at the Resort to finalise your schedule.
Massage - 50 minutes
Optional ($)
A special offer enabling you to discover our spa experiences : 50 minutes of massage from our selection of treatments proposed at the Spa. Please visit the Spa reception upon arrival at the Resort to finalise your schedule.
ESF group ski lessons for Teens
Included
Between teenagers, the adventure is within reach of a spatula. Everything is designed for their pleasure and their need for freedom in complete safety. Divided by level, the teens enjoy the joys and sensations of the mountain under the watchful eye of the instructor.
ESF group snowboard lessons for Kids & Teens
Included
Learn to master your board, do a series of tricks, try a few jumps and make beautiful turns... snowboarding is more than just a sport, it's almost a way of life. Younger learners progress quickly under the supervision of specialist ESF instructors. In small groups by skill level, they learn, progress and quickly start to enjoy themselves. The aim? To become an "Izzy Rider"!
Tailored Treatments - 2 hours
Optional ($)
Enjoy the total freedom of two hours' treatment over two days of your choice, from our selection of treatments proposed at the Spa. Please visit the Spa reception upon arrival at the Resort to finalise your schedule.
Family show time
Included
Sit back and enjoy the show: your children are about to take to the stage. Depending on the Resort, there might be dancing, singing, circus acts and more. Your little ones take centre stage, costumed and directed by their G.Os. When the crowd applauds, you can feel the pride in the room.
ESF group ski lessons for Adults
Included
A course for every level of skill. From learning to ski to off-piste skiing, the instructor will give you technical advice and help you explore the ski area. You'll be in a group with a similar skill level, so you can enjoy the mountains and skiing to the full. Experienced skiers can try cross-country skiing as an introduction or full-on, for half a day, if snow conditions allow.
ESF group snowboard lessons for Adults
Included
Looking for new boarding sensations? Snowboarding is both a sport and a way of life. Learn with ESF instructors who are specialists in the discipline, and make fast progress in small groups with the same skill level. Mix and match your activities depending on the weather conditions and the area. Freeride, freestyle, jumps, powder... you can snowboard in complete freedom.
Tailored Treatments - 4 hours
Optional ($)
Enjoy the total freedom of for hours' treatment over three days of your choice, from our selection of treatments proposed at the Spa. Please visit the Spa reception upon arrival at the Resort to finalise your schedule.
Free Access
Included
The Resort pool is there for you to use all day long. Whether it's a place of calm solitude for a relaxing morning swim or ringing with laughter as you splash about with loved ones, there are so many ways to enjoy the pool.
Tailored Treatments - 6 hours
Optional ($)
Enjoy the total freedom of six hours' treatment over five days of your choice, from our selection of treatments proposed at the Spa. Please visit the Spa reception upon arrival at the Resort to finalise your schedule.
After Skiing Treatments - 2 days
Optional ($)
In winter only. Ideal for short stays.
After Skiing Treatments - 3 days
Optional ($)
In winter only. An ideal programme, scheduled for an optimal "back into shape" regime.
Team Rider
Included
The Team Rider teen programme allows skiers of class 3 and above to switch between different ways of skiing, gliding and learning different techniques. You can choose moguls, jumps, skiing at the edge of the slopes, slalom, skicross, routes through the forest and powder skiing. Equipped with the latest equipment, teenagers are also introduced to and learn awareness of mountain safety.
Family Spa
Optional ($)
The Club Med Spa opens its doors to children and teenagers. A selection of treatments to be enjoyed alone, with family or friends, is offered to help them discover the world of well-being. You can also find specific products formulated by a brand dedicated to children's skincare (in a selection of Resorts only, information at the Spa reception).
Family "Big Snack"
Included
Snacks, pancake parties, baking workshops or picnics: these tasty activities* are a great way to savour time as a family. Treat yourself with your nearest and dearest. What's on the menu? Great food, of course, plus extra helpings of laughter, happiness and fun.
Family tournaments & games
Included
Puzzles, sports tournaments, treasure hunts, and skill and logic games.* Playing together brings you closer. Team up with your children and compete against other families. Enjoy time with your nearest and dearest.
New fun activities
Included
Mini Club Med + adds new activities offering fun, cooperation and adventure. It's all go for: -Super pilot: a challenge where kids learn self-confidence, guided along a pathway with their eyes blindfolded -Igloo village : collaborative construction of an Igloo village to experience mountain life for the duration of the activity -Zen tales: time for a break! Children learn to relax, through a clever mix of stories and yoga poses. Yeti bootcamp, Nature detective, Hero's parade... and lots of other activities to be explored on site. These activities, designed for different age groups, support children in discovering their strengths, with group games and fun for all.
Club Med Baby Welcome
Included
Thanks to the Club Med Baby Welcome Kit, carefree travel with your baby. Equipped with everything necessary for the wellbeing of your little one: reserved in advance without additional costs, childcare material for children aged from 0 to 23 months awaits you in your room on arrival. Also, on request, take advantage of the loan of a pushchair.
Infirmary service
Included
Lifeguard
Included
Facilitate your arrival
Included
Register your children's details online: language spoken, parent's telephone number and so on. Then when they arrive, they can meet their G.Os and start having fun straight away! Everything is taken care of, so you can relax into your holidays.
Children's skiing lessons in Hebrew
Included
Children will have an instructor from the Ski School, accompanied by a hebrew-speaking G.O®. 5 hours of group lesson per day, from Monday to Friday. Lesson according to your level : Ourson/Pink, Flocon /White, 1ere Étoile/Green, 2ème Étoile/Red, 3ème Étoile /Blue, Étoile de Bronze/ Brown star, Étoile d’Or/Yellow Star.
Children's skiing lessons in Hebrew 1st Green star
Optional ($)
Children from 4 to 11 years old will have an instructor from the Ski School, accompanied by a Hebrew -speaking G.O©. For information: 5 hours of group lesson per day, from Monday to Friday. At certain dates, and only for 7-day stays with arrival on Sunday.
Children's skiing lessons in Hebrew 2nd red star
Optional ($)
Children from 4 to 11 years old will have an instructor from the Ski School, accompanied by a Hebrew-speaking G.O©. For information: ● 5 hours of group lesson per day, from Monday to Friday. ● At certain dates, and only for 7-day stays with arrival on Sunday.
Children's skiing lessons in Hebrew 3rd Blue star
Optional ($)
Children from 4 to 11 years old will have an instructor from the Ski School, accompanied by a Hebrew -speaking G.O©. For information: 5 hours of group lesson per day, from Monday to Friday. At certain dates, and only for 7-day stays with arrival on Sunday.
Children's skiing lessons in Hebrew Brown star
Optional ($)
Children from 4 to 11 years old will have an instructor from the Ski School, accompanied by a Hebrew -speaking G.O©. For information: 5 hours of group lesson per day, from Monday to Friday. At certain dates, and only for 7-day stays with arrival on Sunday.
Children's skiing lessons in Hebrew Flocon White
Optional ($)
Children from 4 to 11 years old will have an instructor from the Ski School, accompanied by a Hebrew -speaking G.O©. For information: 5 hours of group lesson per day, from Monday to Friday. At certain dates, and only for 7-day stays with arrival on Sunday.
Children's skiing lessons in Hebrew Ourson Pink
Optional ($)
Children from 4 to 11 years old will have an instructor from the Ski School, accompanied by a Hebrew -speaking G.O©. For information: 5 hours of group lesson per day, from Monday to Friday. At certain dates, and only for 7-day stays with arrival on Sunday.
Children's skiing lessons in Hebrew Yellow star
Optional ($)
Children from 4 to 11 years old will have an instructor from the Ski School, accompanied by a Hebrew -speaking G.O©. For information: 5 hours of group lesson per day, from Monday to Friday. At certain dates, and only for 7-day stays with arrival on Sunday.
Children's skiing lessons in Russian
Included
Children will have an instructor from the Ski School, accompanied by a russian-speaking G.O®. 5 hours of group lesson per day, from Monday to Friday. Lesson according to your level : Ourson/Pink, Flocon /White, 1ere Étoile/Green, 2ème Étoile/Red, 3ème Étoile /Blue, Étoile de Bronze/ Brown star, Étoile d’Or/Yellow Star.
Children's skiing lessons in Russian 1st Green star
Optional ($)
Children from 4 to 11 years old will have an instructor from the Ski School, accompanied by a Russian-speaking G.O©. For information: 5 hours of group lesson per day, from Monday to Friday. At certain dates, and only for 7-day stays with arrival on Sunday.
Children's skiing lessons in Russian 2nd red star
Optional ($)
Children from 4 to 11 years old will have an instructor from the Ski School, accompanied by a Russian -speaking G.O©. For information: 5 hours of group lesson per day, from Monday to Friday. At certain dates, and only for 7-day stays with arrival on Sunday.
Children's skiing lessons in Russian 3rd Blue star
Optional ($)
Children from 4 to 11 years old will have an instructor from the Ski School, accompanied by a Russian -speaking G.O©. For information: 5 hours of group lesson per day, from Monday to Friday. At certain dates, and only for 7-day stays with arrival on Sunday.
Children's skiing lessons in Russian Brown star
Optional ($)
Children from 4 to 11 years old will have an instructor from the Ski School, accompanied by a Russian -speaking G.O©. For information: 5 hours of group lesson per day, from Monday to Friday. At certain dates, and only for 7-day stays with arrival on Sunday.
Children's skiing lessons in Russian Flocon White
Optional ($)
Children from 4 to 11 years old will have an instructor from the Ski School, accompanied by a Russian-speaking G.O©. For information: 5 hours of group lesson per day, from Monday to Friday. At certain dates, and only for 7-day stays with arrival on Sunday.
Children's skiing lessons in Russian Ourson Pink
Optional ($)
Children from 4 to 11 years old will have an instructor from the Ski School, accompanied by a Russian -speaking G.O©. For information: 5 hours of group lesson per day, from Monday to Friday. At certain dates, and only for 7-day stays with arrival on Sunday.
Children's skiing lessons in Russian Yellow star
Optional ($)
Children from 4 to 11 years old will have an instructor from the Ski School, accompanied by a Russian -speaking G.O©. For information: 5 hours of group lesson per day, from Monday to Friday. At certain dates, and only for 7-day stays with arrival on Sunday.
Private instructor
Optional ($)
Enjoy a special winter sport experience by booking private lessons with an ESF instructor. Your instructor will enable you to advance and perfect your technique at your own pace with private skiing/snowboarding lessons. Or take advantage of all the fun of winter sports in complete safety and explore the loveliest spots in the ski area with family or friends.
Snowshoe walk & dinner in a yurt
Included
Enjoy a unique experience. At the end of the day, strap on your snowshoes and set off with a guide on an easy, flat walk along a path in the heart of nature to the "world's end". Once there, you'll find a yurt, a traditional Mongolian steppe dwelling. With its wood stove and beautifully decorated authentic furniture, a warm, friendly welcome awaits. Enjoy a relaxing drink or hot beverage served with a platter of local charcuterie and cheeses. Afterwards, you'll head back to the Resort under a starry sky. Enjoy the silence of the mountains, with just the crunch of the snow beneath your feet.
Vibhava Yoga parents & children
Included
Make this original Yoga experience a shared one. This family oriented course is a unique opportunity to get together. You learn to breathe, tone and relax along with your children.
The Resort's signature yoga workshops
Included
The practice of Vibhava Yoga here is directly connected to the sun and the nature around. Let yourself be tempted by the workshop "Sleeping well at altitude".
Cardio-Training Room
Included
Keep up your sports routine in a fully equipped gym. Areas dedicated to different activities: - cardio with treadmills, ellipticals, rowing machines and spin bikes. - muscle strengthening with dumbbells and a group of workout machines. - an area is dedicated to functional training with different structures to accommodate various workshops (punching bag, endless rope, traction, etc.)
Fitness in free access
Included
On a large screen, with catchy music, enjoy free fitness classes. During off-peak hours, the Yoga studio transforms into a virtual fitness room animated by the best instructors of Les Mill's.
Ambiance and entertainment
Included
Share great times, both during the day and on into the evening. Live music, DJ sets, local entertainment, dance, circus and magic happenings: surprising and varied artistic performances for everyone to enjoy. Immerse yourself in the Lifestyle ambiances and allow yourself to be carried away. Reconnect with family and friends and enjoy creative, interactive workshops and games together. There are plenty of surprises and entertainment for children and grown-ups to keep everyone buzzing throughout your holiday.
Show
Included
In the theater or under a starry sky, settle into your seat and enjoy the show. Your G.O.® team will express their talent and creativity with songs, dances and performances that will amaze you. Laughs and applause ring through the resort and carry you away.
AQUADYNAMIC™
Included
Build endurance and tone assisted by the lift and resistance of the water. The dynamic exercises are guided by music in a fun atmosphere.
Swimming lesson
Optional ($)
During your stay, swim your first lengths and learn good swimming techniques. Or dive back in and improve your stroke. Breaststroke, crawl, backstroke...master these classics to feel like a fish in water. Summer activity
Global rating: 4.0 / 5
- Location: 4.5 / 5
- Sleep Quality: 4.0 / 5
- Rooms: 3.5 / 5
- Service: 4.0 / 5
- Value: 3.5 / 5
- Cleanliness: 4.0 / 5
Perfeft week
I had a very pleasant stay at Club Med Val d'Isère. The resort is well-equipped, and the overall atmosphere is very inviting. I would like to express my sincere gratitude to the bar team and the mini club for their excellent service. A special thank you goes to Calogero, the assistant, for his professionalism and warm presence. I also want to thank Pape, the waiter, and Miranda for their great hospitality. My appreciation extends to the reception team, particularly Laura, for her support. Finally, I would like to thank Barq and his entire team for their outstanding efforts. 5 out of 5 will be back for sure I would just suggest to put some vegan option at the gourmet
Rating: 5 / 5
Written by: DayTrip53202564966 - Val d'Isere, France - February 17, 2025Club Med Val D’Isere 2025
The skiing here was fantastic with the snow being the best of all time, food was great and the staff were really friendly, special shout out to Mannon Parrou whose just started her role, she was really friendly, welcoming, and was always not shy in socialising with customers. Not to mention her role as well as setting up and sorting out events 😊.
Rating: 5 / 5
Written by: Nomad15175389896 - Milton Keynes, United Kingdom - February 16, 2025Massive Letdown
My family and I stayed at this hotel for a week at the end of January. While the location was fantastic, the food was excellent, the service in the restaurants and bars was top-notch, and the entertainment program was enjoyable, our entire experience was ultimately ruined by a disastrous transfer service. Our package included transportation to Geneva airport, and we were repeatedly assured by the hotel staff that everything would be arranged smoothly. We made it clear to the reception multiple times that our international flight to Australia was at 3:00 PM, meaning a long 27-hour journey ahead of us. Wanting to ensure everything was on track, we asked about the shuttle departure time and were told it would leave at 8:45 AM, allowing us plenty of time to reach the airport. The staff reassured us confidently, insisting they had done this countless times and that we had nothing to worry about. Unfortunately, the reality was the complete opposite. When we arrived with our luggage on the morning of departure, the staff were completely unprepared, struggling to sort out the bags and determine which ones should go on which bus. This unnecessary confusion delayed everything, and instead of departing at the promised time, we didn’t leave until 9:15 AM. As expected on a Sunday, traffic was heavy, with many travelers leaving the village. What should have been a straightforward 3-hour trip turned into an exhausting 5-hour ordeal. By the time we finally reached the airport at 1:30 PM, it was far too late to check in, pass through security, and make our flight. We had no chance—we missed it. Being stranded at the airport was an absolute nightmare. To make matters worse, we contacted the hotel reception while stuck in traffic to explain the situation and ask for assistance. Their response was shockingly unhelpful and dismissive—they simply told us it was our problem to figure out. Instead of offering any kind of support, they left us to deal with the consequences on our own. This level of disorganization and lack of responsibility from the hotel staff completely overshadowed what could have been a great stay. It’s incredibly disappointing that such a major issue ruined our experience. I sincerely hope the management takes this feedback seriously so that future guests don’t go through the same ordeal. What a massive letdown!
Rating: 2 / 5
- Rooms: 4 / 5
- Value: 4 / 5
- Sleep Quality: 3 / 5
- Location: 5 / 5
- Cleanliness: 5 / 5
- Service: 2 / 5
A journey in fantasy world
The club is magnificent, stuff is the best , I want to recommande : Mr burq the chef village, and Mr romdhane, and Mr calogero, from the restaurant, it was sperteculare , they where always to give you more , It was a good journey the best one. Michela the f& b manger, was always with a smile , and want to help, Lital was always try to help, to give you good energy and love, Ilan in the bar was so kind
Rating: 5 / 5
Written by: zipi z - Rishon Lezion, Israel - February 15, 2025Such disappointment!!!
My family and I stayed at this hotel for a week at the end of January. While the hotel has a fantastic location, great food, excellent service in the restaurants and bars, and an enjoyable entertainment program, we unfortunately had the worst experience we've ever had due to a major issue with the transfer service. Our package included a transfer to Geneva airport, and we were assured by the hotel staff that everything would be arranged smoothly for our flight. We specifically asked the reception several times about the shuttle timing, reiterating that our international flight to Australia was at 15:00, which take us 27 hours flight. So we wanted to be sure that we will be on time and we were told that the bus would depart at 8:45 AM, which would give us plenty of time to reach the airport without any stress. The reception even reassured us multiple times, emphasizing that they had "plenty of experience" and that we should not worry. However, the situation quickly turned into a nightmare. On the day of departure, when we arrived with our luggage, the staff appeared disorganized and confused, unable to properly handle our bags or figure out which luggage was going on which bus. This caused further delays, and instead of leaving at the promised time of 8:45 AM, we departed at 9:15 AM. During the drive, we got stuck in the traffic, which was expected given it was a Sunday and many people were leaving the village. As a result, the shuttle journey, which should have taken about 3 hours, ended up taking 5 hours. We finally arrived at the airport at 13:30, leaving us with no time to check in, go through security, or pass passport control. Needless to say, we missed our flight! Do you imagine we should stuck in the airport! To make matters worse, we contacted the hotel reception during the journey to explain that we were stuck in traffic and that we were likely going to miss our flight. The response we received was shockingly rude and dismissive, with the staff saying it was our problem to figure out. We were left feeling completely unsupported, shocked, and devastated. This lack of assistance and the overall failure of the transfer service ruined our experience at the hotel. It’s incredibly disappointing, especially given the otherwise positive aspects of our stay. I hope the management takes this feedback seriously to prevent future guests from experiencing the same issues!!!!!!! Such a disappointment!
Rating: 2 / 5
Written by: Kateryna R - - February 15, 2025