- Details
- Rooms
- Restaurants & bars
- Activities
- Reviews
This brand new Club Med Resort, stands at an altitude of 1 600 metres (5.249 ft) is now open for all-inclusive skiing holidays. Combining modernity with authenticity, the Resort's traditional architecture has been revamped by our interior designers to ensure you of a wonderfully cosy ambience. In the heart of the Grand Massif ski area enjoy a ski-in ski-out experience with family or friends and a fabulous panoramic view.
Why visit Grand Massif Samoëns Morillon ?
- On the Plateau des Saix, a 75-minute drive from Geneva and Annecy
- Ski-in ski-out in the heart of the Grand Massif ski area - all the pleasures of snow sports on 256 km of slopes
- An exceptional panoramic view over the mountains from the hotel
- See your children and teenagers in their element, from 4 months to 17 years old
- Savour delicious local produce at the Skyline Gourmet Lounge restaurant)
Resort map
The perfect room for your stay
Innovatively designed to blend into the heart of the ancient alpine scenery, our Resort offers incredible views. The planted roof is green in summer and white with snow in the winter. Inside, every detail is designed to enhance your experience. Bright, practical rooms are decorated with floral designs to echo the natural surroundings.
Superior
Capacity: 1 to 4 persons.
Dimension: 24 m² to 36 m²
- Laundry service (extra charge)
- Luggage service
- Iron & ironing-board
- Kettle - Coffee/tea making facilites
- Telephone
- Television(s)
- Internet
- Baby bed (on demand)
- Baby welcome pack
- Heating
- Safe deposit box
- Socket type E : 220 - 240 V
Deluxe
- Lounge area
Capacity: 1 to 3 persons.
Dimension: 28 m² to 28 m²
- Laundry service (extra charge)
- Luggage service
- Pool towel
- Iron & ironing-board
- Kettle - Coffee/tea making facilites
- Mini fridge (non provisioned)
- Telephone
- Sofa
- Television(s)
- Internet
- Baby bed (on demand)
- Baby welcome pack
- Heating
- Safe deposit box
- Socket type E : 220 - 240 V
Suite
- Separate Living Room
Capacity: 1 to 4 persons.
Dimension: 41 m² to 59 m²
- Lunch offered if early arrival (prior to 3.00pm)
- Your luggage delivered to and picked up from your Suite
- Room Service included for continental breakfast
- Turndown Service
- Laundry service (extra charge)
- Cleaning on demand
- Pool towel
- Premium Wi-Fi
- Upgrade transfer for G.M® with transfer package
- Minibar (non-alcoholic drinks) - refilled daily
- Espresso machine
- Iron & ironing-board
- Kettle - Coffee/tea making facilites
- Telephone
- Sofa
- Television(s)
- Baby bed (on demand)
- Baby welcome pack
- Heating
- Safe deposit box
- Socket type E : 220 - 240 V
Enjoy a playing field as vast as nature itself
Collective sports events and tournaments are temporarily suspended. Welcome to the world's biggest sport academy: Club Med. On the water, on the ground or in the air: the all-terrain activities on offer are mapped out just for you. With coaching from your G.O®, experience new sensations. Or find joy in improving your technique in a friendly setting. Are you looking for relaxation ? Try our fun leisure activities and lively evening entertainment. If you have a thirst for adventure, choose our excursions.
Activities:
New activities
Included
In addition to the rich Club Med sports’ offer, we're kicking off with a programme that respects everyone's preferences and personalities: -Games to get to know each other better and encourage group bonding -Mobile lounge areas to hang out, play and connect in the Resort -An exciting escape game to foster team spirit -Exclusive evenings to make every night a celebration -Collective choreographies to dance, perform, and shine together -A festive after-ski to celebrate and enjoy together -Tailor-made trips* to explore and create unique memories together
Club Med Amazing Family !
Included
Club Med Amazing Family! celebrates the family in the snow. Parents - share fun times and togetherness with your children during your holiday in the mountains. Take part in new activities specially designed for families so they can get much more than their fair share of fun and take home bags of great memories. Giant outdoor wooden games, relaxation, festive events: take advantage of a programme designed for kids and adults, around the following themes: - Time to Play: challenge yourselves, work as a team, reconnect with your inner child through games - Time to Snow: take advantage of equipment designed for fun in the snow - Time to Celebrate: tuck in around a delicious giant tea party, do your party piece, take part in a medal ceremony
High Intensity Training
Included
Keep up your exercise routine and improve your physical condition with muscle building and cardio classes. Focus on the core muscles with the exercises in the Core Training session. If you like to push your limits, especially in cardio, join the Circuit Training course.
Training Soft
Included
Gentle ways to take care of yourself. In the morning, activate your body with a muscle wake-up session. Work your deep muscles with Pilates. To finish the day, find some calm with a little stretching.
ESF group ski lessons for Kids
Included
The ESF instructors accompany the youngest in their learning to ski year after year. From snowplough to first tricks, progress is always rewarded with iconic medals, from Piou-Piou to the Gold Star. The children are divided into groups of a similar level.
New activities
Included
Here's a small selection of what's in store for teenagers guaranteed to break the routine, in addition to the winter sports on offer: -Games to foster group bonding -Twisted activities to rediscover them in unexpected ways -A festive after-ski to celebrate and enjoy together -Arts-and-crafts workshops to unleash their inner artist and let creativity soar -Latest dance trends to take centre stage, show off their skills and create unforgettable memories
Facial Treatment - 50 minutes
Optional ($)
A special offer enabling you to discover our spa experiences : 50 minutes of facial treatment from our selection of treatments proposed at the Spa.
Massage - 50 minutes
Optional ($)
A special offer enabling you to discover our spa experiences : 50 minutes of massage from our selection of treatments proposed at the Spa.
ESF group ski lessons for Teens
Included
Between teenagers, the adventure is within reach of a spatula. Everything is designed for their pleasure and their need for freedom in complete safety. Divided by level, the teens enjoy the joys and sensations of the mountain under the watchful eye of the instructor.
ESF group snowboard lessons for Kids & Teens
Included
Learn to master your board, do a series of tricks, try a few jumps and make beautiful turns... snowboarding is more than just a sport, it's almost a way of life. Younger learners progress quickly under the supervision of specialist ESF instructors. In small groups by skill level, they learn, progress and quickly start to enjoy themselves. The aim? To become an "Izzy Rider"!
Evening
Included
Looking forward to a quiet dinner with your partner or with friends ? You can entrust them to our experienced G.O. They will have a dinner and be able to take part in fun activities, while you enjoy your meal in peace.
Evening
Included
After having your children eat dinner, you can enjoy our Evening Service where a trusted G.O® will look after the kids while you enjoy a private dinner with your partner, friends and family.
Tailored Treatments - 2 hours
Optional ($)
Enjoy the total freedom of two hours' treatment over two days of your choice, from our selection of treatments proposed at the Spa.
Evening Service
Optional ($)
After having your children eat dinner, you can enjoy our Evening Service where a trusted G.O® will look after the kids while you enjoy a private dinner with your partner, friends and family.
Family show time
Included
Sit back and enjoy the show: your children are about to take to the stage. Depending on the Resort, there might be dancing, singing, circus acts and more. Your little ones take centre stage, costumed and directed by their G.Os. When the crowd applauds, you can feel the pride in the room.
Pool free access
Included
The Resort pool is there for you to use all day long. Whether it's a place of calm solitude for a relaxing morning swim or ringing with laughter as you splash about with loved ones, there are so many ways to enjoy the pool.
ESF group ski lessons for Adults
Included
A course for every level of skill. From learning to ski to off-piste skiing, the instructor will give you technical advice and help you explore the ski area. You'll be in a group with a similar skill level, so you can enjoy the mountains and skiing to the full. Experienced skiers can try cross-country skiing as an introduction or full-on, for half a day, if snow conditions allow.
ESF group snowboard lessons for Adults
Included
Looking for new boarding sensations? Snowboarding is both a sport and a way of life. Learn with ESF instructors who are specialists in the discipline, and make fast progress in small groups with the same skill level. Mix and match your activities depending on the weather conditions and the area. Freeride, freestyle, jumps, powder... you can snowboard in complete freedom.
Tailored Treatments - 4 hours
Optional ($)
Enjoy the total freedom of four hours' treatment over three days of your choice, from our selection of treatments proposed at the Spa.
Weights and cardio-training room
Included
A new generation fitness room for training and rehabilitation, featuring contemporary design and equipment. The room has a "Planet Fitness Club Cinema Virtual Zone" with screen and TRX workout programmes and equipment.
Tailored Treatments - 6 hours
Optional ($)
Enjoy the total freedom of six hours' treatment over five days of your choice, from our selection of treatments proposed at the Spa.
After Skiing Treatments - 2 days
Optional ($)
In winter only. Ideal for short stays.
After Skiing Treatments - 3 days
Optional ($)
In winter only. An ideal programme, scheduled for an optimal "back into shape" regime.
Show time
Included
Enter stage left: it's time to create and rehearse their own show. Fun with friends is a great way to develop new talents.
Team Rider
Included
The Team Rider teen programme allows skiers of class 3 and above to switch between different ways of skiing, gliding and learning different techniques. You can choose moguls, jumps, skiing at the edge of the slopes, slalom, skicross, routes through the forest and powder skiing. Equipped with the latest equipment, teenagers are also introduced to and learn awareness of mountain safety.
Snowshoes
Included
If you love spotless, untouched outdoor scenery and enjoy spotting animal tracks in the snow, feed your appetite for adventure with an outing in the mountains. The rattle of snowshoes on the ground pierces the forests of peaceful, snow-covered pine trees in a muted ambiance. During the week, you'll get the opportunity to add a bit of rhythm to your excursions, with a Nordic Walking session. Depending on snowfall conditions, you may also be able to go hiking.
Early learning
Included
Children can learn using educational toys and sensory activities like painting and music games. Each child develops and grows at their own pace.
Creative workshops
Included
Sensory activities for tiny tots, and colouring or hands-on activities for older children.
Walks
Included
A walk is a chance to get lots of fresh air, and to fall in love with the hidden wonders of nature. Your children will love playing explorers with their friends.
Ambiance and entertainment
Included
Share great times, both during the day and on into the evening. Live music, DJ sets, local entertainment, dance, circus and magic happenings: surprising and varied artistic performances for everyone to enjoy. Immerse yourself in the Lifestyle ambiances and allow yourself to be carried away. Reconnect with family and friends and enjoy creative, interactive workshops and games together. There are plenty of surprises and entertainment for children and grown-ups to keep everyone buzzing throughout your holiday.
Family "Big Snack"
Included
Snacks, pancake parties, baking workshops or picnics : these tasty activities* are a great way to savour time as a family. Treat yourself with your nearest and dearest. What's on the menu? Great food, of course, plus extra helpings of laughter, happiness and fun.
Family Spa
Optional ($)
The Club Med Spa opens its doors to children and teenagers. A selection of treatments to be enjoyed alone, with family or friends, is offered to help them discover the world of well-being. You can also find specific products formulated by a brand dedicated to children's skincare (in a selection of Resorts only, information at the Spa reception).
BODY PUMP™
Included
Equip yourself with light weights and combine exercises and reps to the rhythm of the music. This training is complete and suitable for everyone.
LES MILLS™ Cinema
Included
Enjoy the best LES MILLS sessions in video on the big screen. RPM™, SRINT™, BODYPUMP™… a selection of activities is available depending on the Resort.
LES MILLS™ Yoga
Included
Loosen up with simple, gentle movements. This class inspired by Yoga with elements of Tai Chi and Pilates is for everyone. Breathing is at the heart of this practice with a Zen musical background.
New fun activities
Included
Mini Club Med + adds new activities offering fun, cooperation and adventure. It's all go for: -Super pilot: a challenge where kids learn self-confidence, guided along a pathway with their eyes blindfolded -Igloo village : collaborative construction of an Igloo village to experience mountain life for the duration of the activity -Zen tales: time for a break! Children learn to relax, through a clever mix of stories and yoga poses. Yeti bootcamp, Nature detective, Hero's parade... and lots of other activities to be explored on site. These activities, designed for different age groups, support children in discovering their strengths, with group games and fun for all.
Early learning
Included
Children can learn using educational toys and sensory activities like painting and music games. Each child develops and grows at their own pace.
"Learning to ski and the pleasures of snow" course
Optional ($)
Are your children ready to start winter sports? 3 year olds can try skiing in the snow garden, offered on demand within Petit Club Med. They try gentle downhills and earn their Piou Piou medal. And fall in love with skiing.
Children's skiing lessons in Hebrew Ourson Pink
Optional ($)
Children from 4 to 11 years old will have an instructor from the Ski School, accompanied by a Hebrew -speaking G.O©. For information: 5 hours of group lesson per day, from Monday to Friday. At certain dates, and only for 7-day stays with arrival on Sunday.
Children's skiing lessons in Hebrew
Optional ($)
Children will have an instructor from the Ski School, accompanied by a hebrew-speaking G.O®. 5 hours of group lesson per day, from Monday to Friday. Lesson according to your level : Ourson/Pink, Flocon /White, 1ere Étoile/Green, 2ème Étoile/Red, 3ème Étoile /Blue, Étoile de Bronze/ Brown star, Étoile d’Or/Yellow Star.
Children's skiing lessons in Hebrew 1st Green star
Optional ($)
Children from 4 to 11 years old will have an instructor from the Ski School, accompanied by a Hebrew -speaking G.O©. For information: 5 hours of group lesson per day, from Monday to Friday. At certain dates, and only for 7-day stays with arrival on Sunday.
Children's skiing lessons in Hebrew 2nd red star
Optional ($)
Children from 4 to 11 years old will have an instructor from the Ski School, accompanied by a Hebrew-speaking G.O©. For information: ● 5 hours of group lesson per day, from Monday to Friday. ● At certain dates, and only for 7-day stays with arrival on Sunday.
Children's skiing lessons in Hebrew 3rd Blue star
Optional ($)
Children from 4 to 11 years old will have an instructor from the Ski School, accompanied by a Hebrew -speaking G.O©. For information: 5 hours of group lesson per day, from Monday to Friday. At certain dates, and only for 7-day stays with arrival on Sunday.
Children's skiing lessons in Hebrew Brown star
Optional ($)
Children from 4 to 11 years old will have an instructor from the Ski School, accompanied by a Hebrew -speaking G.O©. For information: 5 hours of group lesson per day, from Monday to Friday. At certain dates, and only for 7-day stays with arrival on Sunday.
Children's skiing lessons in Hebrew Flocon White
Optional ($)
Children from 4 to 11 years old will have an instructor from the Ski School, accompanied by a Hebrew -speaking G.O©. For information: 5 hours of group lesson per day, from Monday to Friday. At certain dates, and only for 7-day stays with arrival on Sunday.
Children's skiing lessons in Hebrew Yellow star
Optional ($)
Children from 4 to 11 years old will have an instructor from the Ski School, accompanied by a Hebrew -speaking G.O©. For information: 5 hours of group lesson per day, from Monday to Friday. At certain dates, and only for 7-day stays with arrival on Sunday.
Children's skiing lessons in Russian 1st Green star
Optional ($)
Children from 4 to 11 years old will have an instructor from the Ski School, accompanied by a Russian-speaking G.O©. For information: 5 hours of group lesson per day, from Monday to Friday. At certain dates, and only for 7-day stays with arrival on Sunday.
Children's skiing lessons in Russian 2nd red star
Optional ($)
Children will have an instructor from the Ski School, accompanied by a Russain-speaking G.O©.
Children's skiing lessons in Russian 3rd Blue star
Optional ($)
Children from 4 to 11 years old will have an instructor from the Ski School, accompanied by a Russian -speaking G.O©. For information: 5 hours of group lesson per day, from Monday to Friday. At certain dates, and only for 7-day stays with arrival on Sunday.
Children's skiing lessons in Russian Brown star
Optional ($)
Children from 4 to 11 years old will have an instructor from the Ski School, accompanied by a Russian -speaking G.O©. For information: 5 hours of group lesson per day, from Monday to Friday. At certain dates, and only for 7-day stays with arrival on Sunday.
Children's skiing lessons in Russian Flocon White
Optional ($)
Children from 4 to 11 years old will have an instructor from the Ski School, accompanied by a Russian-speaking G.O©. For information: 5 hours of group lesson per day, from Monday to Friday. At certain dates, and only for 7-day stays with arrival on Sunday.
Children's skiing lessons in Russian Ourson Pink
Optional ($)
Children from 4 to 11 years old will have an instructor from the Ski School, accompanied by a Russian -speaking G.O©. For information: 5 hours of group lesson per day, from Monday to Friday. At certain dates, and only for 7-day stays with arrival on Sunday.
Children's skiing lessons in Russian Yellow star
Optional ($)
Children from 4 to 11 years old will have an instructor from the Ski School, accompanied by a Russian -speaking G.O©. For information: 5 hours of group lesson per day, from Monday to Friday. At certain dates, and only for 7-day stays with arrival on Sunday.
Private instructor
Optional ($)
Enjoy a special winter sport experience by booking private lessons with an ESF instructor. Your instructor will enable you to advance and perfect your technique at your own pace with private skiing/snowboarding lessons. Or take advantage of all the fun of winter sports in complete safety and explore the loveliest spots in the ski area with family or friends.
Ski lessons for children in Russian
Optional ($)
Children will have an instructor from the Ski School, accompanied by a russian speaking G.O®. 5 hours of group lesson per day, from Monday to Friday. Lesson according to your level : Ourson/Pink, Flocon /White, 1ere Étoile/Green, 2ème Étoile/Red, 3ème Étoile /Blue, Étoile de Bronze/ Brown star, Étoile d’Or/Yellow Star.
AQUADYNAMIC™
Included
Build endurance and tone assisted by the lift and resistance of the water. The dynamic exercises are guided by music in a fun atmosphere.
Swimming lesson
Optional ($)
During your stay, swim your first lengths and learn good swimming techniques. Or dive back in and improve your stroke. Breaststroke, crawl, backstroke...master these classics to feel like a fish in water.
Baby-Corner
Included
In the main restaurant, take advantage of the dedicated area to prepare your baby's meals. Blenders and microwaves are provided for your convenience. You’ll also find tasty pre-prepared savoury and sweet baby food pots.
Club Med Baby Welcome
Included
Thanks to the Club Med Baby Welcome Kit, carefree travel with your baby. Equipped with everything necessary for the wellbeing of your little one: reserved in advance without additional costs, childcare material for children aged from 0 to 23 months awaits you in your room on arrival. Also, on request, take advantage of the loan of a pushchair.
Infirmary service
Included
Lifeguard
Included
Facilitate your arrival
Included
Enjoy winter sports from the moment you arrive. No more queues to collect your equipment, register for lessons or enrol your children at the Children's Clubs. Simply give your details online and your G.Os will get everything ready for when you arrive! Everything is taken care of, so you can relax into your holidays.
Global rating: 4.5 / 5
- Location: 4.5 / 5
- Sleep Quality: 4.5 / 5
- Rooms: 4.5 / 5
- Service: 4.5 / 5
- Value: 4.0 / 5
- Cleanliness: 4.5 / 5
couldn’t recommend more
Great location, amazing views and lovely experience, but the thing that makes this such a good place to stay are the staff. All of the people are incredibly helpful and generous with their time and help. Went with family, and the entertainment and resources for the children had such a high standard every night with something for everyone to enjoy. Would 100% recommend to anyone looking for a great holiday away
Rating: 5 / 5
Written by: Nicq W - - January 16, 2025Great stay
we were in Samoens for a short stay from December 26 to 29, everything was perfect, the bar team was superb, except that we were greeted by Jason, we do not understand how a person like him can be assistant to the village chief, not smiling, not welcoming and especially that we asked questions about the complex and he became extremely unpleasant. This person does not respect the values of Club Med. Fortunately the reception team was very available for questions that we cannot ask Jason.
Rating: 5 / 5
Written by: André D - Vienna, Austria - January 15, 2025Extremely disappointing
Where to begin? We previously stayed here in 2019 and had a wonderful holiday so had high hopes for our return visit. Sadly we could not have been more disappointed. The hotel has gone downhill in every respect and our experience this time was terrible. For context, we were a family of 4 with two teenagers (17 and 14). Restaurant/Food: The buffet restaurant was totally shambolic. Finding a table was almost impossible. Large numbers of tables had reserved signs for chalet guests (who often didn’t show) or tables were left dirty and uncleared. We frequently had to ask for cutlery, glasses and sort out our own drinks. Experiencing this chaos 3 times a day meant we dreaded meal-times. Often we were sat right next to staff also having their meal which felt really weird given we had not received any restaurant service whatsoever. The food was bland and repetitive and often inedible or cold (eg. burnt steak haches, lumpy mashed potatoes, watery bolognese, undercooked eggs, dried out pork, gristly steak). A promised birthday cake for my husband (that I’d emailed and arranged with the hotel) never materialised. For New Year's Eve, we were told if we pre-ordered wine/champagne (charged at full menu price) then we would have a reserved table. On arrival, none of the staff could find our table and they suggested other guests had removed the sign and had sat down (which I'm sure wasn't the case). It was clear from the large numbers of other irate guests waiting for tables that the reservation system had totally failed. It just felt like a greedy money making experience. Gourmet Restaurant: We were told on our first day it was fully booked for the entire week. How? Eventually we were offered a table for our penultimate night. Our experience was absolutely shocking. Way worse than the buffet restaurant, something we didn’t think was possible! The majority of the dishes on the small menu were unavailable. Two of us had to skip starters. We had to request basic cutlery. The fondue for 4 would barely have fed 2 people (see photos). Only my children were offered a dessert and then eventually were told their dessert was ‘unavailable’. The restaurant looked tacky with cheap tables, no tablecloths, paper napkins and battered clipboard menus. The very opposite of gourmet. Bar/Entertainment: This had been a highlight of our previous stay. But the shows were utterly bizarre and inappropriate. On NYE, we inexplicably had a ‘Viking’ show complete with a burning village backdrop. Another evening, we had giant lit up robots with wings (you had to be there) and on our final night, a show where the Club Med staff lip-synced (very badly) to songs. After the shows finished at 9.45/10pm, we had the same medley of Club Med songs EVERY single night followed by dance techno which was so deafening that the huge bar totally emptied and families just took themselves off to the lobby area with their drinks/card games. Most of the people left dancing in the bar (and having a great time) were young staff members. You had to wonder who the hotel was actually for? I last saw the 'nominal' hotel manager (who greeted us on arrival) up on the stage leading the dance techno rave for the staff. It felt extremely unprofessional and underlined how oblivious the hotel was to the guests' needs. Facilities: The pool was freezing and my hardy children didn’t want to go in it. The sauna/hamaan/outdoor jacuzzi were for over 18s. So essentially the whole pool area was off limits to children. Service: As mentioned above, the service was abysmal. The worst I have ever experienced at a high-end hotel. House-keeping was non-existent. We had to raid our children's room for tea/coffee as nothing was replenished. Check-out was predictably chaotic. Some guests were almost in tears trying to complete the process with their cab waiting. No announcements when airport pick up buses arrived. It was each man for themselves. In summary, there appeared to be absolutely no one in charge and the staff were all totally out of their depth and dispirited and clueless. The hotel (especially with all the new chalets) is way beyond capacity. A staff member said there were well over 1,000 people staying that week. The hotel infrastructure is already at breaking point (the huge lift queues to get anywhere in the hotel meant we often just climbed flights of stairs). We were bemused to see a big marketing push to invest in new chalet rentals on-site when the hotel cannot cope with its current numbers. I’ve seen similar reviews below and the same trite response from Club Med (they are sorry, the review doesn’t reflect their values, feedback will be passed on). There is absolutely no evidence of any changes being implemented. We cannot run the risk of another appalling experience and will not be returning to Club Med.
Rating: 1 / 5
- Rooms: 3 / 5
- Value: 1 / 5
- Sleep Quality: 1 / 5
- Location: 3 / 5
- Cleanliness: 4 / 5
- Service: 1 / 5
Terrible value for money
Our stay at Club Med Grand Massif Samoëns was frankly awful: shambolic service, overcrowded restaurants, food as cold as the swimming pool and a “gourmet” dining experience which made Fawlty Towers look like Gordon Ramsey. We were left with the feeling that Club Med had cut every cost and squeezed every last cent out of guests in order to maximise profits at the expense of standards and service. On our first full day we tried to book into the gourmet restaurant for later in the week, but were amazed to be told it was fully booked for the whole week! After much argument my wife managed to get a table for the Friday evening: as Will be explained, this turned out to be less of a lucky break than it might appear. The buffet restaurant was crowded, with long queues for food, and great difficultly in finding any free tables. The problem was exacerbated by (a) tables being reserved for chalet owners, who never turned up; (b) the staff being terribly slow to clear and re-lay tables and (c), remarkably, staff eating at the same time as, and alongside, guests. This persisted throughout the week. Staff who were not enjoying food alongside us were rushed off to their feet and ordering drinks at the table was impossible. Food was tough, undercooked, overcooked and often cold. On New Year’s Eve we were encouraged to reserve a table in the buffet restaurant by pre-ordering a bottle of champagne or wine off the wine list, for which we had to pay. We did so, but on arrival our table was occupied, and we had to wait while staff found us another table, cleared it and re-played it. We were then offered our €40 bottle of wine with no ice bucket or cooler. NYE entertainment in the bar went from annoying (areas “reserved” but unoccupied”) through bizarre (Viking-themed dance set with montage of burning villages) and enjoyable (fireworks), to infuriating (champagne fountain set up but not a single glass offered to guests to toast 2025). Everything indicated desperate cost-cutting: coffee/tea in the bedrooms were not replenished; the swimming pool was freezing, while lockers in the changing room were broken; mattresses were hard and uncomfortable. On the Friday we finally made it to the gourmet restaurant. So many things were wrong I can only list bullet-points: * The limited menu was further limited because there was no dish of the day, no starter of the day, no chicken rillette starter, no potato churro starter, and no hot box main. My wife and daughter ended up not having a starter. * The table was laid with paper napkins (for a “gourmet restaurant), no soup spoon, no butter and no side plates for the bread (which was stale). * My son was still eating his soup when the waiter brought our sharing main course, a cheese fondue. For three adults and a teenager we were given one cheese fondue pot, one small bowl of bread chunks and a small plate of cold meat. * While we were still eating our main course our children were offered dessert, which was limited to only two options as the rest had run out. The waiter took their order and walked off without asking us if we wanted dessert! * No coffee was offered at the end of the evening. The entertainment was both amateurish - the final night’s entertainment was the staff dressing up in wigs and dancing on stage to different tunes - and formulaic. The DJ played exactly the same songs in almost the exact order every night, at a volume which drove most guests out of the bar, leaving the dance floor occupied, again, mostly by staff. The shambolic stay was concluded on the final day by chaos trying to check out. Despite having until 10am to leave our rooms, some keys stopped working before then, leaving half-packed suitcases locked away. No-one seemed to know where suitcases were to be stored pending our transfers, and when our bus finally left, ten people were missing and were left behind. We will not be back.
Rating: 1 / 5
Written by: Richard P - - January 12, 2025Disaster
This holiday was a game of two halves. While the skiing was fantastic, the hotel was a complete failure. Here’s what went wrong: Food The dining experience was a complete disaster: • The queues were excessively long, often waiting 30 minutes inline to be served. Try managing that with 3 young boys! • The ques at the food stations were so long we would return to our tables to find another family had taken it! • The evening restaurant opened at 7 pm, far too late for children who, after skiing all day, were ready for bed by then. • The food was consistently cold; I stopped expecting a hot meal after the first few days. • The drink selection was minimal, with house wines tasting like vinegar. • Sauces were left out so long they developed skins on top. • Not once during our 20+ meals were we offered a drink. • Many of the items, especially the desserts, weren’t fresh, bought in and unwrapped prior to being displayed. • Food was left out far too long under barely warm ‘heat lamps’ • Beer was unavailable in the restaurant. • The staff all eat in the restaurant, they don’t have a separate dinning space. • Staff are sruffy. There is no unifying uniform and in the evening the staff dress as if they are going out for a night partying. It’s weird and unprofessional. The ‘higher-end’ restaurant was no better. We ordered pasta for the kids and received undercooked, plain pasta with water in the bowls. Our meals were inedible, and after repeatedly asking for a glass of wine that never arrived, we left in frustration. And… so did many of the other guests, several arguing and complaining very loudly. Swimming Pool The pool was absolutely freezing and far too small for the 1,000 guests. My children refused to swim as their lips turned blue. The outdoor ‘hot tub’ was also freezing, making it almost amusing to watch guests quickly retreat indoors after attempting to use it. It was a shame as the view, which the temperature prohibited from enjoying, was stunning. Entertainment The entertainment was dreadful—cringe-worthy and often unbearable. It was, in effect, a staff talent show. Power There were evening power cuts, leaving us in complete darkness. Transfers The airport transfer was chaotic, it was like a group of teenagers from the local 6th form had been tasked to run it as a work experience exercise. People waited for hours just to board their coaches. It’s better to take a taxi and avoid the stress. Management The manager, who I was told is relatively new and young, was dismissive of my concerns, despite the very substantial cost of our stay. He appeared more interested in talking to guests than ensuring staff met basic standards. His inexperience was evident, and it was reflected in the poor service across the hotel. Ski Hire Despite being told our pre-ordered equipment would be in our ski lockers upon arrival, nothing was there, wasting an hour of our time to sort it out ourselves. The Skiing Thankfully, the skiing was brilliant. We enjoyed excellent weather and snow conditions, with charming chalets throughout the resort to eat lunch in (a welcome relief to the hotel ‘food’). ESF, the independent ski school, was fantastic. Our instructor, Michael, was outstanding, and he mentioned hearing similar complaints from other guests, with the ESF boss planning to raise these issues with Club Med. Conclusion If Club Med continues on this path, they’ll lose a star. There we major issue throughout almost every major part of the hotel and they had a significant impact on the holiday. For the amount we paid, the service was totally unacceptable. Many guests shared similar sentiments, and I hope it doesn’t affect ESF and their business, as they were one of the few highlights of the trip. Obviously, we will not be returning to Grand Massif and never to Club Med.
Rating: 1 / 5
- Rooms: 4 / 5
- Value: 1 / 5
- Sleep Quality: 5 / 5
- Location: 5 / 5
- Cleanliness: 3 / 5
- Service: 1 / 5
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